Conversocial

AUGUST 17, 2021

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020. At Conversocial, the majority of our partners in the transport sector fall within two categories - airlines and train operators.

Travel 52

Travel Transportation Airlines Consumers 52

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

2019 62

2019 Brands Telecommunications Automotive 62

Oracle

APRIL 16, 2020

When it comes to captivating an audience, there’s nothing like the power of brand storytelling. So how can a brand harness the power of storytelling to connect with customers? Here are 4 examples of exceptional and memorable brand storytelling. Nike has been at the forefront of brand campaigns for decades.

Brands 73

Brands Transportation Advertising Sports 73

CSM Magazine

APRIL 7, 2021

For many brands, the post-purchase experience is an afterthought. Getting this stage wrong could mean driving brand reputation into the ground. Getting this stage wrong could mean driving brand reputation into the ground. And it’s not just how a brand communicates with its customers, it’s where that communication takes place.

Retail 52

Retail Brands Transportation Customer Journey 52

Beyond Philosophy

JANUARY 14, 2016

I maybe old fashioned but surely ensuring your Customers’ safety is your BIGGEST responsibility as a brand. Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. In Brands We Trust—Until They Disappoint Us! We as consumers love brands.

Consumers 101

Consumers Brands Transportation Sports 101

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

Team HGS

SEPTEMBER 30, 2019

CX Day Thoughts on Brand-behind-the-Brand Storytelling. That’s precisely why brand storytelling is all the rage in today’s world. In the competitive marketplace, brands need a strong narrative to connect to customers—one that engages with empathy and bridges values, preferences—even lifestyle—of company and consumers.

Brands 40

Brands Social Media Contact Center 2006 40

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. 20 crore ($2.7 50 crores ($6.7 25 crore ($3.3 This is topped by Rs.

2020 52

2020 Brands Hospitality Healthcare 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? Begin with a compelling event theme that ties in with your brand identity and resonates with your target audience.

Events 95

Events Entertainment Transportation Workshop 95

eGain Blogs

JUNE 24, 2022

These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. 1 rank in Services: Transportation and travel – Low-cost airlines. #1 Here are some examples for this year. Forrester CX rankings. Multichannel banking: 3 of top 3.

Consumers 87

Consumers Airlines Transportation Magazine 87

GetFeedback

FEBRUARY 12, 2019

Branded Experience: Customers are greeted with sleek, branded surveys that are easy to take. Knowing your customers are connecting with your brand on a variety of channels, around the clock, when does it make sense to leverage SMS Invitations? Ready to see SMS Invitations in action? When should you use SMS Invitations?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

GetFeedback

APRIL 29, 2019

Transportation feedback. Brand awareness feedback. Learn how your customers discovered your brand and their perception of your performance and values as a company. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

CSM Magazine

SEPTEMBER 14, 2023

certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Brands Need to Take Action The research also identified several specific areas where brands can improve their customer care offering.

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Other key findings included: The service provided by travel brands showed wide variation, with one company answering 90% of customer questions on its website, while another could only manage 40%. Published on: April 18, 2018.

Travel 49

Travel Brands Airlines Customer Experience 49

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Tourism Advertising 52

C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 7, 2020. Read More.

2020 52

2020 Brands Hospitality Banking 52

TechSee

OCTOBER 5, 2021

While the lack of drivers affects many industries, the petrol crisis is the most acute as fuel tanker drivers need additional qualifications aside from their HGV license in order to be able to transport petrol, making these drivers an even rarer commodity. How to Ensure Business Continuity.

Transportation 207

Transportation Customer Satisfaction Insurance Travel 207

COPC

APRIL 19, 2022

Express International’s pledge to develop its employees and brand through COPC Inc. “ The move was a pivotal stepping-stone in building a strong brand through people-first leadership and development, ” said Deocharran. ’s training and certification. training this year. . About COPC Inc.

Customer Service 52

Customer Service Contact Center Transportation 2022 52

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands E-support Travel 40

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – May 4, 2020. Brand Move Roundup – May 1, 2020.

2020 52

2020 Brands Airlines E Commerce 52

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. The brand discovered a way to introduce a powerful battery pack into the auto market at an affordable price point, particularly for the luxury cars sector. Instead, Tesla relies on its brand advocates and word-of-mouth marketing to sell its cars.

Net Promoter Score 188

Net Promoter Score NPS Automotive Customer Satisfaction 188

ReviewTrackers

MARCH 1, 2017

If automotive makers want to be and stay relevant, they must create a positive experience — one in which the customer is engaged and loyal to the brand. These hubs provide consumers with an experience in the future of transportation, according to Ford. FordHubs give customers the opportunity to engage and interact with the brand.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. However, smart companies see this as an opportunity to create brand evangelists. By David Harrington.

Hospitality 74

Hospitality Travel Brands Airlines 74

Circular Edge

SEPTEMBER 8, 2023

Δ The post Business Guide: Five Signs That It’s Time for a New ERP of Food and Beverage first appeared on Circular Edge | JD Edwards | NetSuite | Oracle EPM | Oracle ERP Cloud.

Apparel 52

Apparel Telecommunications Transportation Hospitality 52

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

2020 40

2020 Brands Healthcare Banking 40

Chadwick Martin Bailey

AUGUST 5, 2020

I couldn’t have imagined that four years after I blogged about Uber’s evolving brand promise , we’d be debating the safety of a trip to the grocery store. So how will Uber and other disruptive tech-driven brands face the challenge of how it best fits in consumers lives today ? getting to work where public transportation feels unsafe).

Transportation 82

Transportation Consumers Innovation 2016 82

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Marketing Advertising Transportation 52

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. ViiBE Blog. Natalia Barszcz.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Circular Edge

NOVEMBER 3, 2023

Δ The post 7 Steps to Recession-Proof Your Business first appeared on. Δ The post 7 Steps to Recession-Proof Your Business first appeared on.

Apparel 52

Apparel Telecommunications Transportation Hospitality 52

Maru Group

NOVEMBER 18, 2021

Bananas are part of a complex supply chain: produced in tropical climates, sold to large multinational corporations, transported over large distances to be sold in grocery chains or family shops. This engagement has created and built brand loyalty. Bananas are a delicate fruit, transported over large distances.

Insights 81

Insights Transportation Social Media Consumers 81

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. I went back to the same store, only to be disappointed that the brand discontinued that model. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

Hotels 168

Hotels Hospitality Transportation Customer Service Training 168

C Space

JULY 20, 2020

The Brand Move Roundup – July 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands Apparel Advertising 40

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. Sound and Smell are an area often overlooked by organizations when it comes to the details and how it supports your brand image. Likewise, smells can be distracting from your experience.

Call Center 147

Call Center Transportation Consulting Customer Experience Design 147

TechSee

JUNE 10, 2021

No matter what field you are in—consumer applications, home automation, transportation, healthcare, manufacturing, or even environmental monitoring – your company can utilize the massive amount of data coming from connected devices to proactively monitor for potential issues and fix them remotely before your customer experiences a breakdown.

Innovation 207

Innovation 2025 Transportation Healthcare 207

Circular Edge

JULY 28, 2022

Company Name * Phone * Your Role * CEO/President/GM CFO CIO/IT Executive Compliance/Security Controller/Finance Executive COO/Operations Executive Customer Service/Support Manager Developer Ecommerce Developer/Designer Ecommerce Executive/Manager Executive (Others) Finance (Others) Finance/Accounting Manager FP&A VP/Director/Manager Human Resources (..)

Apparel 52

Apparel Telecommunications Transportation Hospitality 52

SurveySparrow

APRIL 21, 2022

In addition, many brands that started online , like Amazon, Birchbox, and Zappos, have opened their offline locations. Public Transport (trains, metro stations, buses, rental bikes, ferries, airports). So, why don’t more people use public transport? Set measurable goals for your staff. Education Institutes.

Customer Insights 52

Customer Insights Insights Transportation E Commerce 52

CSM Magazine

OCTOBER 4, 2023

Brands should ask themselves the following questions to get the best out of their loyalty programmes and stay one step ahead of the competition. Sometimes creativity and partnerships with other brands can help create an enticing incentive. Do your customers value the rewards the scheme provides?

Loyalty 59

Loyalty Banking Airlines Travel 59