Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Webinar Metrics Customer Retention 126

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? If you’re on the lookout for a comprehensive, effective business solution, the Enterprise Video Platform (EVP) ticks all the right boxes.

Communication 52

Communication 2023 Social Media Travel 52

InMoment XI

JUNE 30, 2022

These frontline employees need strategic communication. It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here !

Customer Experience 528

Customer Experience Customer Retention Events Communication 528

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 58

Communication 2023 Customers Insurance 58

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Customer Journey Presentation Customers 118

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Events 52

Events Measurement Customers Communication 52

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. ” Ouch.

Communication 104

Communication Events 2022 Connections 104

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Events 76

Events 2021 Customer Experience B2B 76

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Individual events often demand immediate communication.

Communication 52

Communication Roadmap Healthcare Omnichannel 52

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Frontline employees need strategic communication. Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here !

Customer Experience 529

Customer Experience Culture Workshop Omnichannel 529

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Demo Hotels Connections 88

Comm100

APRIL 17, 2023

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. HIPAA-compliant messaging is a critical aspect for all healthcare operations that communicate with their clients online. Failure to do so can lead to serious monetary and reputational implications.

Healthcare 52

Healthcare Communication Multi-Channel Social Media 52

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use data visualizations to effectively communicate insight. A purposeful story creates impact in a way that data and spreadsheets alone can’t. What’s new in Sparq (and how it benefits customer intelligence professionals).

Communication 140

Communication Insights 2016 Innovation 140

CSM Magazine

SEPTEMBER 18, 2019

Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications. Localz believe this is the first event focused on how Uber is impacting service communication. Localz are the global team responsible for aligning service communications with uber.

Events 74

Events 2019 Retail Communication 74

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event.

Events 52

Events Webinar Interaction Document 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Events 2014 2015 142

Ecrion

JUNE 3, 2019

No matter the size of your company or the industry that you work within, you know that frequent, straightforward communication with your customers is the most important part of customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits. Translation?

Communication 73

Communication Omnichannel Document Multi-Channel 73

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Events 83

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication 2019 Events Download 62

Education Services Group

JUNE 4, 2019

That’s why customer communication is so important. So who’s in charge of communicating with customers, marketing or Customer Success? Create Events Where Prospects and Customers Can Mingle. Instead, put the focus on pure content, value, and communication. The post Who Owns Your Customer Communication?

Communication 53

Communication Customer Success Marketing Seminar 53

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Get the timing right Balance proactive communication with patience.

Demo 110

Demo Events Communication Feedback 110

C Space

MARCH 13, 2020

Skillsoft Perspectives Event: How We Adapted. I am so proud and excited to be a part of this event.”. – Every year, C Space clients Skillsoft and SumTotal have held a highly respected, well-attended, face-to-face global event for learning, talent and business leaders: Perspectives. Skillsoft needed a solution quickly.

Events 52

Events Workshop Social Media 2020 52

Avaya

AUGUST 25, 2017

As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.

Communication 64

Communication White Paper 2012 Events 64

Russel Lolacher

APRIL 17, 2023

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. She is the Senior Director of population health communications at Mount Sinai Health System. Was there any follow up from that email? I think he was.

Communication 52

Communication Leadership Feedback Definition 52

PK

JULY 25, 2019

One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. Events can give your customers another reason to visit and keep coming back while spreading the word. Apple: Today at Apple.

Events 49

Events Retail Loyalty Seminar 49

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. Make sure your definition of Customer Experience (and related terms) are clearly communicated and agreed upon. I tend to agree.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Daniel Group

MAY 1, 2019

Over the last several years, I’ve seen an increasing number of B2B service organizations buy into the idea that communication, a soft skill, is an essential ingredient in delivering exceptional customer experiences and in turn, hard business results such as repeat business and word of mouth referrals. So, communication matters.

B2B 40

B2B Communication Travel Customer Service Training 40

Avaya

SEPTEMBER 15, 2016

The idea of collaboration is much more than a term used to describe the latest communication strategy. To that end, I am excited about the recent alignment between IAUG’s flagship customer event, Avaya ENGAGE sm , and Avaya’s global corporate event strategy. This collaboration is more than an event.

2017 0

2017 Events Engagement Competitive Advantage 0

Avaya

AUGUST 25, 2017

Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Pre-Event Checklist.

Communication 53

Communication White Paper 2012 Events 53

Optimove

APRIL 2, 2020

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times? To do so, communications must adjust. Other things became more critical.

Communication 52

Communication Entertainment Sports Workshop 52

Gainsight

JUNE 29, 2020

Everyone wanted to know how we organized such a monumental event in a short amount of time—online! . One of the most interesting questions we received was how companies could develop and qualify event leads from Pulse traffic and attendees. Wait, but Pulse was a VIRTUAL event. How our in-app communications performed.

Events 52

Events NPS Insights Engagement 52

Topdown

MARCH 4, 2016

Along with co-presenter Gerald Edwards, Director of Document Composition and Content Management at EmblemHealth, I’ll be talking about how to connect customer communications management (CCM) to customer experience (CX). If you’re planning to go to the event, we’d love to see you there!

Events 54

Events Customer Experience 2016 Document 54

Talkdesk

SEPTEMBER 11, 2017

Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Austin Texas: Sheila McGee-Smith – Founder and Principal Analyst, McGee-Smith Analytics. The post Austin Speakers for Designing Your Intelligent Contact Center Talkdesk Event appeared first on Talkdesk.

Contact Center 47

Contact Center Events Social Media 2017 47