3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
SEPTEMBER 27, 2018
Communicate Your CX Strategy With Leaders, Stakeholders, and Outliers. During this change management process, Lucy explains that in bringing various teams together, in addition to presentations, she brought in a management consultant to help them bridge communications and achieve their mission. Prior to Genesys, she served as senior vice president of global customer care at Global 360, a Texas-based leader in business process management software, acquired by Open Text.