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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

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Is Targeting Perfectionism Impeding Being Purposefully Present?

One Millimeter Mindset

Are you superimposing your own historical experiences and biases onto what they, themselves, experience and try to communicate to you? Or are you doing the best possible job being purposefully present? This focus can impede your being purposefully present in bringing out the best in others as well as yourselves. So go head.

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Simplify Business Reviews with Totango’s Presentation Builder

Totango

Business reviews should be able to occur at any time, which means that organizations need to be able to easily gather data and communicate business information to customers in a meaningful way. Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder?

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How to Increase Trust in Government with Digital Communication

Comm100

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

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3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

Customer Bliss

Communicate Your CX Strategy With Leaders, Stakeholders, and Outliers. Once Lucy collected her feedback, she presented the state of Genesys to leadership by categorizing her findings into three categories: What’s your hill? The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

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Need a Presentation With Punch? Think Visually

Heart of the Customer

“All creativity should communicate in a nanosecond.” He’s talking about advertising, but his recommendation applies to any organizational communication – especially in customer experience. The post Need a Presentation With Punch? There’s no time to waste I’ve written about the […].

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How Can an Enterprise Video Platform Transform Communication?

CSM Magazine

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. The ideal video provides a space to present your brand values. How Can Enterprise Video Platforms Transform Communication?