Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work.
Avaya
MAY 4, 2016
One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.
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Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.
CSM Magazine
OCTOBER 19, 2023
For instance, they discovered that historic communication issues, not service failure, was the primary source of customer complaints, leading to targeted improvements in their support channels. Strategies for Proactive Communication Effective communication is the cornerstone of proactive customer service.
Feedbackly
JULY 17, 2023
The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform. In this calendar, children unlocked daily tasks by completing journeys using muscle power.
Guavus
MARCH 31, 2020
Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
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