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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

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Happiness in Customer Experience: A Competitive Advantage

Lumoa

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” The post Happiness in Customer Experience: A Competitive Advantage appeared first on Lumoa.

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Turning Customer Feedback into a Competitive Advantage: Insights from Top Brands

SurveySensum

All this makes customer feedback one of the most valuable tools for brands to gain a competitive advantage. You only need to collect the feedback, analyze it, and turn it into an advantage. Then people won’t give your business a chance, and they will surely hesitate before they spend more money on it.

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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.

Marketing 260
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2021 State of Automatic Speech Recognition Report

Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. Where companies are investing resources post-COVID to create a competitive advantage. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers.

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Lendingtree: transforming the loan market experience with Thematic insights

Thematic

Getting in-depth insights from customer comments As the Head of Insights, Lee needs to identify what matters most to customer segments and understand why. After struggling to get useful text analysis insights from their customer experience management platform, Lee started to scour the market for alternatives.

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Turning customer experience into competitive advantage

Eptica

Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line. Published on: October 25, 2017.