Experience Investigators by 360Connext

MAY 19, 2020

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Understand those key, critical touchpoints. Click To Tweet.

Connections 143

Connections Seminar Employee Experience Touchpoint 143

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Since the weather postponed travel, our team added a half day to the conference. Top 10 Takeaways from the Calabrio Customer Connect. The Digital Transformation of the Contact Center Is Still Happening.

Connections 59

Connections Contact Center 2030 Events 59

Customer Bliss

JANUARY 17, 2019

Connect Employees to the Customer. How do you connect employees to each other? How do you connect employees to the customer? And how do you connect employees to your mission? #CX #CustomerExperience Click To Tweet.

Connections 190

Connections Chief Customer Officer 2006 Banking 190

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. If you travel with kids often, they might put some toys in the room.

Hospitality 74

Hospitality Travel Brands Airlines 74

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 61

Travel Hotels Hospitality Books 61

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage 2014 45

Myra Golden

DECEMBER 5, 2018

Over the last fortnight, I’ve watched Eli and Kodjovi from Togo, Africa, and Kimberly from Claremore, Oklahoma, all nurse technicians, serve my dad with personal connection and enthusiasm. Personal Connection is Intentional. But at Hillcrest Medical Center in Tulsa, a big part of the job is connecting with patients.

Connections 69

Connections Travel Hospitality Culture 69

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. Airlines, hotels and other travel-related businesses are reporting hours-long hold times.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

Magellan Solutions

SEPTEMBER 3, 2021

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.

Travel 40

Travel 2021 Government 2020 40

Interactions

MAY 22, 2019

As the weather heats up this time of year, vacation is the top thing on my mind and I start to book my summer travels. In my experience, the major problems with booking travel happen at the worst possible time. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. Book flights?

Travel 48

Travel Hotels Hospitality Books 48

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Travel & Tourism. At Optimove, our Travel and Tourism clients started by being very transparent in their messaging – providing a sense of authenticity and care.

Travel 52

Travel Tourism Communication Insurance 52

Eptica

JUNE 8, 2016

The state of UK travel customer experience. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. The one glimmer of hope came from the performance of travel companies on the web. Published on: June 08, 2016.

Travel 49

Travel Airlines Customer Experience Social Media 49

Upstream Works

NOVEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works.

Contact Center 78

Contact Center Travel Connections Management 78

Upstream Works

NOVEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

Contact Center 78

Contact Center Travel Connections Management 78

John Paul

MARCH 18, 2020

John Paul, leader in client relations and loyalty services, and Toyota Financial Services (TFS) have created “Start Connect”, a digital assistant that makes life easier for drivers. Toyota and Lexus customers can now enjoy the Start Connect app, available in the START Confort financing package.

Financial 52

Financial Connections Travel 2016 52

TechSee

AUGUST 17, 2023

Here are eight ways a remote video platform can achieve this: Real-time remote assistance: Field service technicians can connect with experts or senior colleagues in real time through the video platform. This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required.

Travel 205

Travel Document Customer Satisfaction Communication 205

ShepHyken

AUGUST 1, 2023

The client is a travel company and had a VIP client that had worked with them for more than 20 years. Make it Unique – It’s customary for travel agencies to send clients a surprise welcome gift in their hotel room. Connect with Shep on LinkedIn. They do short write-ups and share them with their managers.

Hotels 117

Hotels Travel Workshop Reference 117

ShepHyken

MARCH 4, 2024

How Brands Can Leave a Lasting Impression, Just like Travel Experiences Do by Jenni Baker (The Drum) It’s not what you have, but what you do that matters. Experiences matter more because they have staying power and for brands to create memorable connections and build long-term loyalty, they need look no further than travel experiences.

2024 58

2024 E Commerce Article Customer Service 58

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Tourism 121

Tourism Travel Multi-Channel Books 121

Experience Investigators by 360Connext

JANUARY 21, 2015

In the case of airlines, yes, they want to travel to a certain destination. If you cater to business travelers, for example, then go beyond the obvious like wifi access and business lounges. Consider them as whole people, who are traveling for business but aren’t robots who only talk business. They want it all!).

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

COPC

MAY 16, 2019

Aside from the enjoyment I get from experiencing new places and meeting new people, my extensive travels have given me an opportunity to get a firsthand view of what the customer experience is like for many different airlines. In early May, I was scheduled on a United Airlines flight with a connection in Houston, Texas. As a COPC Inc.

Airlines 40

Airlines Connections Travel Hospitality 40

Maru Group

JUNE 5, 2023

We utilized the Maru experience and insights platform to instantly access recent air travelers who have used the airport or airline lounges during their journey. A friendly greeting, which is sometimes underestimated by airlines as the entrance desk to the lounge might be the only interaction the traveler has with a person.

Airlines 52

Airlines Travel Touchpoint 2023 52

Experience Investigators by 360Connext

APRIL 27, 2021

Travel your customer journey , and look for quick fixes. Every piece of customer communication is a chance to connect. Your customers will feel connected to your brand when Cheryl asks if there’s anything else she can do for them, not when “service@yourdomain” confirms order #IR-1496279-8. Step 2: Improve. Be your own customer.

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. Vocal customers offer valuable ideas.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Customer Bliss

AUGUST 30, 2021

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you. More Resources on This Topic.

Books 310

Books Hotels Travel Connections 310

Experience Investigators by 360Connext

APRIL 7, 2015

We flew from Chicago’s O’Hare airport at the end of March with a connecting flight in Dallas and made it Puerto Vallerta without a problem. Since everything on our end was the same, including flight numbers, we assumed the airline had determined this was a comfortable amount of time to make the connection.

Airlines 307

Airlines Customer Experience Travel Books 307

TechSee

MARCH 9, 2020

For example, if the customer is trying to set up a new device, the agent can help them with hardware assembly and installation, cabling, connectivity and configuration issues, and syncing the device with an app. Visual Assistance delivers clear cost savings and reduces the need for experts to travel by effectively extending their reach.

Travel 136

Travel Contact Center Transportation Insurance 136

CSM Magazine

APRIL 17, 2023

Airports serve an important role in connecting people and places. As air travel became more popular and commonplace, however, airports also started occupying a more consequential role in one’s overall travel experience. Set proper expectations with travelers People are often afraid of the unknown.

Travel 52

Travel Customer Service Transportation Competitive Advantage 52

ijgolding

JULY 25, 2017

However senior I seemed to become, the less connected to leadership I appeared to be. I had been led brilliantly for those years by inspiring people who worked hard to connect people – to connect their people to the purpose of the organisation. What can be done to recreate the connection? I was excited about the future.

Customer Centricity 68

Customer Centricity Leadership Connections 2017 68

BirdEye

NOVEMBER 8, 2023

Facebook Though it started as a social networking site, Facebook has become a social commerce platform, connecting businesses with customers worldwide. HomeAdvisor HomeAdvisor connects homeowners with service professionals for home improvement and repair services. Read our guide on how to do Facebook marketing correctly.

Travel 58

Travel Hotels Social Media Healthcare 58

ShepHyken

JUNE 20, 2023

A Puerto Rican family traveling from the United States to Puerto Rico was denied boarding a plane because their infant child did not have a U.S. The family eventually walked over to the JetBlue ticket counter, where they were told what they already knew: passports are not required to travel between the U.S. mainland and U.S.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

CSM Magazine

NOVEMBER 10, 2023

The study, conducted using data from the Market Metrix Hospitality Index, unveiled seven distinct customer segments, each with its own set of preferences and behaviors: High Roller — high spenders, frequent travelers, predominantly male, very high income. Usually non-members of the loyalty program, fairly satisfied with the casino services.

Loyalty Programs 52

Loyalty Programs Loyalty Travel Rewards Programs 52

Customer Bliss

JULY 23, 2019

We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. Patients have to then connect the dots to ensure that medications prescribed from one physician to another don’t cause adverse reactions.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

Grade.us

AUGUST 27, 2019

Are the hospitality and travel industries beholden to hospitality reviews? There are plenty of companies in the hospitality and travel industry that don't have a strong review portfolio. Customers expect you to be present everywhere: Present via travel aggregators like Booking.com. Travel and review platforms like TripAdvisor.

Hospitality 30

Hospitality Travel Hotels Marketing 30

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Selina connectors are people who connect people, places, and communities around the world.

Hospitality 196

Hospitality Customer Experience Leadership Culture 196

Russel Lolacher

DECEMBER 20, 2021

Between TranBC (safety and education) and DriveBC (travel information), and various web applications and customer-centric content, all operating daily, we’ve been connecting with our audience enough to have a good sense of what is expected of us from the public, and what works and what doesn’t. Context – the why.

Customer Care 98

Customer Care Transportation Social Media Government 98