Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. I’d love to help you draw the connection in your own organization and get your own customer-driven growth engine humming. Here’s some new research on the ties between good CX and revenue growth.

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White Paper 2017 B2B Article 226

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Retail 52

Retail White Paper Banking Loyalty 52

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

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Sales Loyalty White Paper Contact Center 58

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

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Customer Experience Social Media White Paper Poor Customer Service 282

SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Putting customers and agents at the center of P&C insurance sales processes is within reach.

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Insurance Sales White Paper Customer Centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer. As the two parties build trust and rapport, the conversation progresses, and clear connections compel the buyer to take action.

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White Paper Competitive Advantage Webinar Touchpoint 48

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice.

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2022 Customer Success White Paper Social Media 115

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. About the Author.

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Customer Journey White Paper Loyalty Consumers 64

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

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White Paper Culture Customer Experience Management 49

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Join Localz first Innovation Breakfast! Hear them discuss: ? Today’s in-field challenges. ?

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Innovation White Paper Events Customer Satisfaction 45

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Free Download: Customer Engagement 2020 White Paper.

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CSM Magazine

JUNE 2, 2021

As the loyalty industry reinvents itself after the shock of Covid, Tom’s focus will be on helping clients navigate the big emerging loyalty trends and the move towards experiential benefits and emotional connection over points-based programmes.

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Loyalty White Paper Travel Fashion 52

Oracle

MARCH 22, 2021

B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

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B2C B2B Marketing White Paper 85

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Employee uncertainty centered around three top items: (1) commitment to valuing employees, (2) benefits and compensation and (3) global information.

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Kayako

MAY 13, 2022

White papers. A portal that connects to internal and public-facing knowledge bases. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

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White Paper E Commerce E-support Customer Satisfaction 110

Strativity

NOVEMBER 19, 2019

That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact. The post [Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact appeared first on Strativity. Best practices for integrating EX and CX. Lessons learned from CX leaders.

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Webinar Connections Download Presentation 40

inmoment

AUGUST 4, 2020

More importantly, it will foster connections between employees, create grassroots support for the initiative, and help drive a customer-centric culture. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.

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B2B Brands White Paper Culture 52

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. And it allows them to truly know what customers (and employees) are doing, saying and feeling.

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Customer Experience White Paper Contact Center Competitive Advantage 52

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. It’s about connecting. You will become a valuable resource to your customers when you post information about your products and your industry. That means you interact.

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Social Media Engagement White Paper Blog 166

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

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Customer Journey Social Media B2C Omnichannel 83

Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). While that work has been advancing well, there’s no connection between that work and marketing — so it’s not being pushed out properly. Quick wins.

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Retail Leadership Customer Experience White Paper 0

CSM Magazine

JUNE 7, 2023

Establish A Strong Online Presence Nowadays, everyone is online, so if you haven’t established a strong online presence yet, you might be missing out on opportunities to connect with your customers. Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others.

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2023 White Paper Social Media Document 52

Customers That Stick

SEPTEMBER 18, 2014

A white paper compiled by PunchTab indicates that many Millennials shop online daily.). Focus on connecting personally, virtually. Despite their heavy reliance on mobile devices and technology, Millennials want a sense of personal connection with a brand’s loyalty program.

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Loyalty Programs Loyalty White Paper Social Media 133

Totango

AUGUST 23, 2022

White papers. In short, B2B customer journey touchpoints may involve any stage of your customer’s journey with your brand, any outward-facing business process where you interact with customers, any function of your interactions with customers, and any medium you use to connect with customers, digital or otherwise. Blog content.

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Touchpoint Customer Journey B2B Customer Journey Mapping 115

Hallmark Business Connections

AUGUST 11, 2021

For further insights, look to your top-performing online content for that target audience — whether it be a white paper, blog, case study, or offer — to inform what your direct mail message might be. Digital content isn’t going anywhere, but it may not be the most effective way to make a memorable connection with your audience.

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Marketing Magazine White Paper Social Media 74

Avaya

OCTOBER 6, 2016

Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities. The post How to Make the Most of IoT While Minimizing Security Risks appeared first on Avaya Connected Blog.

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White Paper Roadmap 2016 Presentation 83

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. White Papers. Business owners have several issues when it comes to cold calling. Case Studies.

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Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

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White Paper Technology Webinar Government 59

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. With our uncommon blend of expertise, we help you connect the dots in a way that is most beneficial for YOUR bank. Consistently Remarkable Service.

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Banking White Paper Loyalty Customer Centricity 40

ENGAGE.cx

JUNE 19, 2015

Brand disciples want to connect with your business in a real and authentic way, and companies must overcome any and all obstacles to do so. If you would like to learn more about how to create brand disciples, please download our white paper here.

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White Paper Touchpoint Download Innovation 69

Innovative CX

JANUARY 2, 2019

Read articles, white papers, books. Connect with CX professionals online. Take a class (check out @Rutgers customer experience management programs). Sign up for a webinar. And expand your focus beyond CX oriented writings – learning about trends in related markets can help you build a better CX program.

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White Paper Customer Experience Webinar Leadership 40

COPC

NOVEMBER 5, 2021

s clients encountered similar difficulties, including: Internet connectivity issues. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. All participants’ outsourced call centers shifted to an immediate WFH model once the pandemic shutdown began in March 2020.

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inmoment

JUNE 17, 2019

Though companies lag behind in providing exceptional CX, there are simple ways to catch up and forge stronger customer connections. Companies often address CX and employee experience (EX) separately, but these findings reveal they are closely connected. So how can brands keep up with the change?

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2019 Customer Experience White Paper Definition 53

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before Hurricane Harvey Hits Your Communications appeared first on Avaya Connected Blog. The post Be Ready!

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Communication White Paper 2012 Events 64

CSM Magazine

MAY 26, 2021

If they see an HTTPS or an SSL certificate, they’re immediately given the reassurance that this is an encrypted website and therefore a secure connection between their browser and your website. Or producing white papers to share your insights or unique research on a particular subject that interests them.

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White Paper Customer Experience B2C User Experience 52

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms. Raghuraman Anantha Ramakrishnan Senior Manager Operations. Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers.

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White Paper 2017 Customer Service Representative Consumers 52

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. Realization of a new cost structure and the impact on our previous structured pricing components. Optimizing virtual management and supplier business planning.

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