InMoment XI

MAY 23, 2023

Connecting With Customers The experience programme ‘Connecting with Customers’, is successfully embedding a customer-focused culture throughout the business, underpinned by the strong CX & Insight framework run in partnership with InMoment.

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

Heart of the Customer

NOVEMBER 14, 2018

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

Workshop 99

Workshop Customer Journey Mapping Customer Journey Customer Voice 99

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And trust me, it isn’t just about fixing what’s broken, it’s about fostering a culture that’s inclusive, and downright awesome. Constructive feedback fosters a culture of collaboration and mutual respect.

Culture 52

Culture Feedback Employee Experience Demo 52

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! The power of data-driven choices extends beyond individual decisions; it drives a customer-focused culture within your organisation.

Customer Experience 260

Customer Experience 2023 ROI Return on Investment 260

Russel Lolacher

MARCH 20, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with speaker and psychologist Dr. Lauren Appio on creating and fostering a consent culture in the workplace to give employees agency and choice. The importance of fostering this type of culture What a consent culture looks like through the hiring process.

Culture 98

Culture Magazine Employee Experience Engagement 98

ShepHyken

NOVEMBER 14, 2023

Alignment with Beliefs and Vision (The Culture): While money may be a basic need, the culture of the organization must meet the employee’s needs and what they value. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 146

Workshop Insurance Employee Experience Culture 146

Up Your Service

MAY 21, 2018

How can you be sure your service culture development program is going to achieve the ultimate objectives of your business? Each in turn helps measure if your service culture is getting stronger and your efforts and investments are working. Your Service “Measures of Success” is a sequence of progressive indicators.

Culture 55

Culture Measurement Workshop Download 55

Up Your Service

FEBRUARY 5, 2020

And I’m super strong in helping organizations improve the service that they create and build a culture of continuously Uplifting Service. Join the Service Leadership Workshop. Service Leadership Workshop. The post Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith appeared first on Uplifting Service.

Workshop 52

Workshop Leadership Seminar Events 52

ShepHyken

OCTOBER 10, 2023

If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. The Disney culture is so powerful that people love the company more than a higher paycheck from another employer. It’s about the entire customer experience. How do you define that value?

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Workshop Culture Customer Service Training Employee Experience 146

Centercode

FEBRUARY 27, 2020

It’s crucial for developing your testing culture, setting confidentiality expectations , educating your testers on how to participate in your test, directing them to the product areas where you need feedback, and much more. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode.

Workshop 64

Workshop Communication Engagement Feedback 64

Experience Investigators by 360Connext

JUNE 13, 2023

However, embedding a customer-centric culture can be challenging when CX is isolated from other departments. The advantage is that this promotes a customer-centric culture across the entire organization. In an ideal world, CX leaders would get to a place where their role is simply nurturing and ensuring this cultural ideal.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

One Millimeter Mindset

NOVEMBER 8, 2018

Uncollaborative company cultures have long track records of retaining customers. Throughout our careers, you and I have worked for one, if not several, of these cultures. As long as sellers continue to crush quotas and bring new customers into the revenue stream, uncollaborative company cultures survive. And potentially thrive.

Customer Retention 71

Customer Retention Culture Workshop Banking 71

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. A client has a problem.

Culture 71

Culture Workshop Leadership Books 71

ShepHyken

MARCH 10, 2024

5 Straightforward Ways Small Business Owners Can Create a Stellar Customer-Focused Culture by Steven Van Belleghem (America’s Small Business Network) Embarking on a journey to craft a customer-focused culture within a small business landscape isn’t just about adhering to the norms—it’s about redefining them.

Article 76

Article 2024 Customer Service Airlines 76

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. There’s a difference!

Entertainment 84

Entertainment Sports 2024 Workshop 84

Up Your Service

MAY 25, 2017

This blog continues from my earlier posts where I offered Step One and Step Two to engage Ambassadors and Supporters in your service culture change initiatives. Step Three: Grow your people to grow your culture. Do your Supporters appreciate the role they play in building momentum for the new culture?

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

One Millimeter Mindset

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Then, competing customer retention cultures are sustained by traditional workforce hiring practices. Subscribe to my blog.

Customer Retention 61

Customer Retention Culture Workshop Customer Focused 61

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. In doing so, the entire culture of the business is focused on the customer.

Customer Experience 260

Customer Experience Workshop 2022 Events 260

Up Your Service

SEPTEMBER 6, 2018

Your Service, we have developed a comprehensive checklist of strategic implementation activities that help our clients plan, implement, and sustain the momentum of a service culture building program. We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist.

Leadership 53

Leadership Culture Engagement Workshop 53

CSM Magazine

APRIL 13, 2023

Team-Building Workshops Team-building workshops are structured to build team bonding and develop problem-solving skills. Workshops can cover topics such as communication, collaboration, and conflict resolution. Retreats can include activities such as hiking, team-building exercises, and workshops.

Customer Service 52

Customer Service Engagement Workshop Events 52

C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. The C Space business has a strong focus on creating an inclusive culture for all. C Space is a part of the Interbrand Group. About Comparably.

Culture 52

Culture Leadership Workshop 2021 52

Daniel Group

JANUARY 25, 2024

Guidelines Be mindful of your customers: Consider how they may react based on their preferences and cultural backgrounds. Join us to exchange valuable insights with like-minded peers and engage in interactive, workshop-driven sessions. But humor in Customer Experience must be used with caution. You may be viewed as disrespectful.

Loyalty 52

Loyalty 2024 Workshop Culture 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Combine this with a customer experience champion program within your organization and watch culture really shift. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. of customer experience. Here are 15 ideas to get you started.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Customer-centric Culture & Communications. And much of that culture starts with communication.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Create training programs and professional development workshops. Don’t make the corporate brand and the personal brand compete.

Culture 86

Culture Blog Workshop Communication 86

ShepHyken

MARCH 12, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Workshop 148

Workshop Advertising Customer Service Training Books 148

Up Your Service

NOVEMBER 15, 2016

How can leaders effectively create a service culture transformation and ensure that all employees not only adopt, but also, embrace this change? These five steps also give us an insight into how leaders can convert employees into ambassadors for positive cultural change. When driving a service culture change this is an important group.

Culture 88

Culture Workshop Innovation Loyalty 88

ShepHyken

DECEMBER 17, 2023

Culture Clash: Why Customer Experience Improvements Fail by John Aves (MyCustomer.com) To successfully change your CX, you must create the right culture and climate to effect the change. I’ve stressed in all of my customer service speeches , that a customer-focused culture starts at the top with the CEO.

Article 58

Article Customer Service 2023 Customer Centricity 58

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. On-site CX Workshops. For as fantastic as podcasts and online courses are, there’s nothing quite like bringing in an outside consultant to run a CX workshop with your team. Workshops are an incredible way to train your team in a collaborative and interactive way.

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Workshop Healthcare Sales Financial 197

Up Your Service

SEPTEMBER 20, 2015

Building a strong and sustainable service culture takes time. So what is the first thing you can measure to see if your service culture is getting stronger? But is there something you can measure even earlier to see if your culture of service improvement is improving? Higher profits? Higher customer satisfaction scores?

Culture 91

Culture Measurement Workshop ROI 91

Michel Falcon Experience

JANUARY 16, 2020

” This is something I’m going to be sharing within my keynotes and workshops in 2020! Are you interested in improving your company culture, employee engagement, and customer experience? Check out the first installment of my 4 part series that explores the best practices of “The 4 Generations of Customer Service.”

Customer Service 78

Customer Service Workshop 2020 Culture 78

Customer Bliss

AUGUST 9, 2018

The video feedback was one of the first steps in reshaping how the customer experience was viewed, but to truly have a catalyst for the CX program and drive culture change, Daniel and Elizabeth decided to create a customer room. Drive culture change. Top executives are invited to come into the space and hold meetings and workshops.

Customer Experience 175

Customer Experience Net Promoter Score Workshop Chief Customer Officer 175

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers.

Customer Focused 110

Customer Focused Innovation Workshop Customer Centricity 110

Experience Investigators by 360Connext

JUNE 23, 2020

When we talk about building a ‘culture of empathy,’ we mean one focused on understanding the experience of others. This culture of active listening also empowered employees to use phrases like “it doesn’t feel like I’m being heard” when active listening wasn’t shown. Misery comparison.

Culture 214

Culture Customers Feedback Workshop 214

ShepHyken

JULY 15, 2022

And as a result, we’ve become addicted to the on-demand whatever-you-want immediacy, the ridiculously easy swipe-and-receive culture, plus the reassurance that comes with no-hassle returns. Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable.

Workshop 130

Workshop Social Media 2022 Article 130

ShepHyken

NOVEMBER 13, 2023

11 Tips for Building and Nurturing Positive Client Relationshipsby Rolling Stone Culture Council (Rolling Stone) Making your clients feel seen can go a long way toward creating relationships that last. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 56

Article 2023 Customer Service Workshop 56