New Report Reveals How to Build Customer Confidence in 2015
Experience Investigators by 360Connext
NOVEMBER 13, 2014
Customers need reassurance. The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. This finding shows customers are looking for reassurance before either buying online OR in the store. In-store kiosks are also likely to be used by customers to research products.