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A Lesson from Michelangelo: Details Matter

ShepHyken

It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.

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Four Customer Service Lessons from a Stevie Award Winner

ShepHyken

Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. This creates trust and confidence with their customers. Have a guarantee that creates customer confidence.

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Amazing Business Radio: Megan Singh

ShepHyken

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? For Squaremouth to be totally customer-focused, everyone in the organization must feel connected to the customer.

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5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

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Lose the Customer’s Confidence and You Lose the Customer

ShepHyken

Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. The post Lose the Customer’s Confidence and You Lose the Customer appeared first on Shep Hyken.

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A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

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