Blueshift
AUGUST 25, 2023
Two terms that often arise in discussions surrounding customer-centricity are “customer experience” and “customer engagement.” ” While the terms may seem interchangeable, they actually represent distinct aspects of the customer journey.
InMoment XI
FEBRUARY 14, 2024
However, all your customers want the same thing: to be able to interact with their brand on their terms. In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. What is Omnichannel Customer Experience?
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InMoment XI
JULY 19, 2023
In today’s business landscape, customer experience (CX) has become a critical differentiator. Customers have high expectations when it comes to interactions with brands, and delivering exceptional experiences has a direct impact on loyalty, satisfaction, and overall business success.
InMoment XI
AUGUST 23, 2023
Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. What is Customer Experience Transformation? Customer experience transformation goes beyond cosmetic changes and surface-level improvements.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
InMoment XI
OCTOBER 21, 2021
Quickly, we were asking ourselves not only about the characteristics of an interaction, but beyond that, what falls under the larger umbrella of customer experience? What Is a Customer Interaction? What Is a Customer Experience? The Intersection Between Customer Engagements and Customer Experiences.
InMoment XI
MARCH 5, 2024
How Unstructured Data Relates to the Customer Experience Harnessing the power of unstructured data will allow you to create the best customer experience for your business. Schedule a demo today and discover how our platform can drive actionable insights and elevate your customer experience strategy!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.
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