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What is Poor Customer Service Costing You And How Can A Consulting Firm Help?

The DiJulius Group

With customer expectations at record high levels, it’s essential to know the causes and. Read Full Article The post What is Poor Customer Service Costing You And How Can A Consulting Firm Help? Today’s consumers demand to do business with the people and brands that will offer them the best experience.

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2015 Global Customer Service Report: Customer Expectations and Location, Location, Location

Tricia Morris

Multichannel customer service is good, but omnichannel customer service is desired. Customer expectations are rising year over year. Have your service capabilities also improved?

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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

For example, if you find that a competitor has high customer churn rates due to poor customer service, this isn’t just a point to mull over—it’s an actionable insight. Could your company fill this void with exceptional customer service and thereby win over disenchanted consumers?

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5 Times CX Pros Turned Unrealistic Customer Expectations into Loyalty

Oracle

Customer expectations are higher than ever. Customers want what they want, when they want it. You’ve probably heard the stats before, too: 33% of Americans will switch companies after one instance of bad customer service. US companies lose $62 billion a year due to poor customer service.

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Customer Support Trends Every Business Needs to Know

Stella Connect

Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. 40% of US and UK consumers say they will post about a poor customer service experience online.

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Best Practices for Meeting (and Exceeding) Customer Needs

Stella Connect

Take a minute and think about the last time you had to reach out to a brand multiple times before customer service resolved your issue. More likely than not, it was a frustrating, time-consuming experience and not in line with today’s customer expectations.

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7 Important Questions to Ask Customers for a Better Customer Experience

GetFeedback

businesses are losing $75 billion per year through poor customer service alone. Ensuring that you’re paying attention to the small things helps to increase consumer confidence and ultimately to provide a smoother customer experience. How could we have exceeded your expectations? According to one report , U.S.