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5 Ways to Instill Customer Focused Values Throughout your Organization

Experience Investigators by 360Connext

Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.

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Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals

ijgolding

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

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What it takes to be a Customer Experience Professional – My CX Journey, by Carlton Gajadhar

ijgolding

I have had the pleasure of meeting many amazing Customer Experience Professionals (CXPs) over the years – amazing for a whole variety of reasons. I was so excited of how I could use my experiences and new knowledge base to shape businesses to make them more customer focused.

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How the Most Important Touchpoints Get Ignored, And How to Fix It

Experience Investigators by 360Connext

So what should today’s customer experience professional do about all these touchpoints? Owning the never-ending list is part of the customer experience professionals role now. By focusing on the customer. We must speak up on behalf of the customers. ” @jeanniecw”].

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How the Most Important Touchpoints Get Ignored, And How to Fix It

Experience Investigators by 360Connext

So what should today’s customer experience professional do about all these touchpoints? Owning the never-ending list is part of the customer experience professionals role now. By focusing on the customer. We must speak up on behalf of the customers.

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Customer Experience Quotes to Inspire Your Company’s CX Transformation

InMoment XI

Every team or department, from marketing and sales to customer support and product development, has a stake in the customer experience. This statement by Jan Carlzon emphasizes the importance of customer focus and service within an organization. The more advocates you have, the fewer ads you have to buy.”

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5 Ways To Master your Customer Experience Role

Experience Investigators by 360Connext

I’ve seen plenty of Marketing, HR and Technology leaders who have made astounding improvements in the experiences they create for customers. Customer focused organizations smoke the competition. Get certified. There is now a special certification for people who know their stuff well enough to test it.