Alida

NOVEMBER 6, 2019

At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation.

Customer Insights 173

Customer Insights Insights Events Innovation 173

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

2024 78

2024 Innovation Workshop Consulting 78

GetFeedback

NOVEMBER 16, 2020

After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.

Innovation 195

Innovation Customer Insights Feedback Insights 195

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?

Customer Insights 83

Customer Insights Insights Customer Journey Mapping Net Promoter Score 83

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran.

2024 130

2024 Innovation Leadership Customer Satisfaction 130

Alida

APRIL 4, 2017

Home audio brand Sonos, for instance, recently opened a “listening boutique” store, where customers can experience the company’s innovative products in person. According to the company, customer insight helped shape major elements of the store. Others brands are pursuing experiential retailing.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 55

Innovation Insurance Banking Financial 55

CSM Magazine

JULY 21, 2023

The evolution of contact centres into customer insight hubs represents a significant opportunity for enterprises. By harnessing the power of customer interactions , they can gain a deeper understanding of their customers, drive innovation, and deliver superior experiences.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT THROUGH CUSTOMER INSIGHTS Customer Experience Management through customer insights supports evidence based decision making to create value both for the customers and the business.

Customer Experience Management 40

Customer Experience Management Customer Insights Insights Customer Experience 40

Forrester's Customer Insights

APRIL 29, 2021

Most companies know they need to innovate in their products, services, and customer experience (CX) but struggle to do it well. To find out what they’re doing to overcome that challenge, we surveyed organizations about their business priorities — including specifically whether improving their ability to innovate is a priority.

Innovation 48

Innovation Customer Experience Customers Customer Insights 48

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Innovation 52

Innovation Contact Center 2021 Magazine 52

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. Innovate with compliance.

Innovation 52

Innovation Government Insurance Document 52

Forrester's Customer Insights

AUGUST 12, 2021

5G holds huge promises for digital innovation worldwide, differentiating customer experiences through connected assets and services, transforming operations for efficiency and effectiveness and shaping new business models across industries. In fact, leading Chinese enterprises in a range of vertical […].

Innovation 60

Innovation 2021 Connections Customer Experience 60

Forrester's Customer Insights

AUGUST 23, 2021

With a robust digital economy and more empowered luxury consumers, Asia in general — and China in particular — has become a beacon for luxury commerce innovations globally. My latest report, Luxury Commerce Innovations In Asia, shows how leading luxury […].

Innovation 43

Innovation Consumers Customer Engagement Brands 43

Bob Hayes

JULY 1, 2015

Analytical Innovators use analytics differently. In their continuing study of analytics, MIT and SAS recently published new research about how Analytic Innovators optimize their data science capabilities. Analytical talent plays a crucial role in the success of Analytical Innovators. data workers) to make sense of the data.

Innovation 106

Innovation Competitive Advantage Measurement Insights 106

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ReviewTrackers

JULY 13, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: CIOs should be involved in customer experience. Subscribe to receive these stories and more every week in your inbox.

Innovation 50

Innovation Customer Focused Customer Journey Customers 50

Forrester's Customer Insights

FEBRUARY 15, 2023

They expect brands to deliver innovative, easy, and emotionally engaging experiences. […] (guest blog post by Research Associate Victoria Manes) Luxury fashion brands continue to press ahead with their efforts to retain digitally mature luxury consumers.

Innovation 26

Innovation Brands Fashion Consumers 26

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. Insights” is such a big word, so it’s important to break down what that means and all the teams it needs to collaborate with to be successful. How did you get into this exciting field?

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Alida

MARCH 24, 2020

That’s why the organization is constantly innovating and exploring ways to encourage its customers to convert their current energy systems from gas to electricity. For SMUD , a community-owned, not-for-profit electric service provider in Sacramento, California, supporting carbon emission reduction in the environment is a priority.

Innovation 100

Innovation Customer Insights Insights Customers 100

Forrester's Customer Insights

JULY 5, 2021

The goal of innovation consulting is to boost competitive advantage, drive greater differentiation, improve operational efficiencies, create great customer experiences, and streamline innovation project management.

Consulting 46

Consulting Innovation Competitive Advantage Management 46

Bizagi

SEPTEMBER 28, 2018

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation vs compliance in their organization, according to Bizagi’s recent global research. Innovation and compliance: friends, not foes. Innovate with compliance.

Innovation 48

Innovation Government Insurance Document 48

Forrester's Customer Insights

NOVEMBER 30, 2020

I’m having many conversations with ideators, innovation teams, chief data officers, chief innovation officers, and product design teams about how to secure high engagement levels while everyone works from home, leaving corporate innovation labs and centers orphaned. In my honest opinion, this is a real challenge!

Innovation 32

Innovation Engagement Connections Customers 32

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why is Customer Conversational Analytics Important? Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Insights 83

Insights Webinar Feedback Innovation 83

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why are Customer Conversations Important? Final Thoughts Why are Customer Conversations Important? Customer insights gleaned from feedback can be beneficial in several ways. Learning to read insights from these conversations and finding solutions is.

Insights 83

Insights Webinar Feedback Innovation 83

CSM Magazine

AUGUST 10, 2017

Customer closeness doesn’t happen accidentally. At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

Forrester's Customer Insights

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? How do we manage innovation when we’re busy with incremental improvements? What this shows is that many companies know that innovation is important — and they’re right. Innovation is crucial […].

Innovation 47

Innovation 2019 Technology Management 47

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Magazine 52

Magazine Loyalty Innovation 2020 52

Forrester's Customer Insights

OCTOBER 22, 2021

Investigate the concepts that guide Amazon’s approach to innovation. You can learn from and embrace these elements to fundamentally rethink your own approach to innovation. There will be elements of great relevance for your organization.

Innovation 26

Innovation Customer Centricity Customer Experience Management Insights 26

Alida

JULY 15, 2019

These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness. We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards.

2019 140

2019 Customer Centricity Innovation Customer Insights 140

Forrester's Customer Insights

JULY 18, 2019

Singapore is recognized as one of the world’s most innovative hubs and as an innovation powerhouse in Asia: The 2018 Global Innovation Index ranks Singapore as the fifth most innovative market out of 126 global economies analyzed, and Singapore’s recently launched S$1 billion innovation fund establishes innovation as a key lever to economic growth (..)

Innovation 49

Innovation Consumers 2018 Marketing 49

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journey Mapping 49

Customer Journey Mapping 2018 Customer Journey Innovation 49

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

2024 52

2024 Customer Experience Competitive Advantage Events 52

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

2024 52

2024 Events Leadership Innovation 52

Ascribe

MARCH 12, 2024

Welcome to the debut episode of the Ascribe podcast, where industry leaders Gustav Jaeckel, Ascribe’s Managing Director, EMEA, and Chrissy Stevens, Ascribe Vice President, Services, share experiences and insights on the market research and customer insights industries.

Exceptional Customer Service 52

Exceptional Customer Service Innovation Insights Customer Insights 52