ShepHyken

FEBRUARY 10, 2021

I was reading an article by Jeff in a magic magazine. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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Magazine Entertainment B2C Customer Service Training 125

ShepHyken

NOVEMBER 27, 2023

Instead, the machine can become the co-pilot to a powerful interaction with the customer – one that gives the front-line customer service and sales reps tools that they can use to deliver a personalized and better CX. Connect with Shep on LinkedIn.

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Article 2023 Customer Service Net Promoter Score 67

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.

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Magazine Customer Service Training Customer Service Information 153

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. If you say the word “subscription,” most people think of magazines and newspapers. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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Article 2022 Customer Service Magazine 67

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Knowing who your customers are (as in your target audience) and creating a value proposition that you honor leads to a better CX.

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Article Customer Service 2023 Loyalty Programs 59

ShepHyken

SEPTEMBER 4, 2023

Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc. Magazine) Customer retention is a crucial aspect of any successful business. It can lead to increased customer loyalty, repeat business and, ultimately, higher profits.

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Article Customer Service Hospitality Hotels 67

ShepHyken

AUGUST 28, 2023

This is a very robust article all about taking advantage of the gift of customer feedback. Two Elements of Successful Branding You Don’t Want to Overlook by Jacob Goldberg (The CEO Magazine Global) Branding and marketing have changed in recent years. Gone are the days when they merely revolved around flashy logos and catchy jingles.

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2023 Article Customer Service Magazine 62

ShepHyken

MARCH 21, 2022

And right up there with that power is when customers create content (written and video) for the world to see. The Five Cs of Customer Service by Call Centre Helper Magazine. Call Centre Helper Magazine) If you are looking for contented customers, then there are five key areas that you need to address.

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2022 Article Customer Service Magazine 67

ShepHyken

AUGUST 19, 2020

I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. His idea of taking the report to a professional level was to have no misspellings.

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Magazine Entertainment Sports Definition 128

ShepHyken

JUNE 14, 2021

Personalization may not quite be table stakes for a good customer experience, but it’s a definite differentiator. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

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2021 Article Customer Service Retail 93

ShepHyken

MAY 6, 2019

How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky. CustomerThink) Customer service is a true differentiator in today’s ever-growing subscription economy. What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences.

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Article 2019 Customer Service Magazine 113

ShepHyken

DECEMBER 20, 2021

Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. Customer Experience by Tyler Gallagher. Authority Magazine) As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing A.J.

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2021 Article Customer Service 2022 69

ShepHyken

NOVEMBER 1, 2020

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. Second, there are some great comments from other customer service and CX experts that will give you something to think about.

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Article 2020 Customer Service Magazine 104

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. This time it is Ricardo Saltz Gulko’ s picks of the best customer experience and design books of 2021, and he included my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. Here are my top five picks from last week.

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2021 Article Customer Service Retail 83

ShepHyken

DECEMBER 27, 2021

This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Magazine) “Embrace customer complaints” is probably a cringe-worthy idea to some of you. Follow on Twitter: @Hyken.

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2021 Article Customer Service 2001 72

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. You may find some answers in this article.

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Article 2021 Customer Service Metrics 72

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

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2021 Article Customer Service E Commerce 83

ShepHyken

APRIL 25, 2022

Ultimately, according to the author, the app can become the “hub of your customer experience.”. Magazine) What makes a brand essential? These are the basics that all customers – of any type of business – want from the companies and people they do business with. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Loyalty Programs 64

ShepHyken

DECEMBER 13, 2021

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. It’s about getting “service” right. You’ll be happy you did. Follow on Twitter: @Hyken.

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2021 Article Customer Service Social Media 76

ShepHyken

MAY 12, 2019

Are you reactive, proactive or predictive when it comes to customers? CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. by Michael Stelzer. Follow on Twitter: @Hyken.

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2019 Article Loyalty Programs Customer Service 91

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. You’ll have to download the report to get it – and it’s worth it.

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2020 Article Customer Service Contact Center 88

ShepHyken

FEBRUARY 25, 2019

My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders. It’s what can keep you in business!

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2019 Article Customer Service Guest Experience 87

ShepHyken

JANUARY 8, 2023

Focus on providing excellent customer service. 6 Keys To Ramping Up Your Customer Service From Average to Exceptional by Martin Zwilling (Inc. Magazine) Customer service has traditionally been focused on the resolution of complaints, primarily after a transaction. Want your trust scores to go up?

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2023 Article Customer Service Hotels 48

ShepHyken

MAY 7, 2018

This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer. Follow on Twitter: @Hyken.

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Article 2018 Customer Service Magazine 79

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

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Magazine Workshop Customer Service Training Customer Service 23

Customers That Stick

JANUARY 22, 2015

Just a little something extra that will make the customer take note. Remembering what magazine they like to read while they wait and handing them the latest copy. And while we may be talking about customer information forms — your teams can use observation and conversation to get these customer insights as well.

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Information Customer Service Training Magazine Sports 119

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

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Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

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Customer Service Training Workshop Magazine Social Media 40

Bill Quiseng

MARCH 28, 2016

.” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. Can you tell I’m a big fan?) And have fun!

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Magazine Books Entertainment Social Media 128

CSM Magazine

NOVEMBER 2, 2023

The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.

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Customer Experience Telecommunications Customer Service Training Insurance 52

ShepHyken

JULY 11, 2022

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. Finally, this is an all-the-time consistent effort.

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Article 2022 Customer Service Magazine 24

ShepHyken

MAY 15, 2017

And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . 3 Hacks to Boost Client Loyalty and Growth by Josh Linkner. Follow on Twitter: @Hyken.

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2017 Article Customer Service Airlines 69

ShepHyken

JULY 18, 2016

Customer Loyalty: Obligation or Happy Marriage? According to research referenced in a recent Time magazine article, married people describe marriage as “more satisfying or less satisfying” than any other generation ahead of our time, meaning the degree of happiness or the opposite is higher than ever. b y Jeanette McMurtry.

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2016 Article Social Media Customer Service 69

CSM Magazine

DECEMBER 29, 2022

Train your employees well so that they can provide excellent customer service. Train your employees well and customer service training should be an integral part of their professional development. Use the latest technology to enhance customer service.

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Banking Customer Service Customer Service Training Customer Service Representative 52

ShepHyken

APRIL 10, 2023

There are several other ideas shared by the authors, who are members of PwC’s division that focuses on customer transformation and loyalty. The 10 Pillars of EX (Employee Experience) by Call Centre Helper Magazine (Call Centre Helper Magazine) Engaged, happy employees are less likely to leave, can be your best advocates, and more.

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Article Customer Service Magazine 2023 12

CSM Magazine

APRIL 25, 2022

Customer Service Training. This may sound like an obvious one, but many managers forget about the importance of customer service training. As they are no longer dealing with customers on a daily basis, it can be easy to leave customer service training to the customer service employees.

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Customer Service Management Customer Service Training Leadership 97

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience. 3 Things You Need to Do to Keep Customers by Jim Schleckser.

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Article 2022 Customer Service Magazine 14