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Service or Hospitality?

Customer Enthusiast

I learned the distinction between service and hospitality. Service is the action of helping or doing … Continue reading "Service or Hospitality?"

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Hospitality is a Zero-Disappointment Industry

Customer Enthusiast

For openers, I learned that hospitality is a zero-disappointment industry. If a customer engages in 10 experiences and you exceed expectations on nine … Continue reading "Hospitality is a Zero-Disappointment Industry" Source

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How Any Business Can Adopt a Hospitality Mentality

ShepHyken

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. Consistency and predictability are crucial in delivering amazing customer service. What is a “wow moment” in customer service?

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The Benefits of Customer Service Outsourcing for the Hospitality Sector

CSM Magazine

There are several benefits to outsourcing customer service in the hospitality industry. Read on to learn more about the benefits of outsourcing customer service in the hospitality industry. Service Quality. Risk Reduction. Focus on Core Business Operations.

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The impact of accretion in hospitality

Customer Enthusiast

He used the Hilton Honors app to reserve and pay for room 404 in advance and awaited an electronic key to arrive to fulfill his desire for a … Continue reading "The impact of accretion in hospitality" Source

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In hospitality, your people are NOT your most important assets.

Bill Quiseng

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. The right people are.”

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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. What are you looking for when hiring for agents in the hospitality industry?