article thumbnail

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260
article thumbnail

Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making.

2024 76
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Meaning of 24-Hour Front Desk in Hotels

Magellan Solutions

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. It makes every moment memorable and elevates the customer experience. Discover how this round-the-clock service enhances the charm of your hotel.

Hotels 52
article thumbnail

Elevate Your Hotel with 24/7 Hotel Management

Magellan Solutions

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We provide more than just hotel management.

Hotels 52
article thumbnail

Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the Best Western organization. We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences?

article thumbnail

Staying Ahead in Hospitality: Crafting Chatbots for the Modern Hotel Experience

CSM Magazine

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? Chatbots for boutique hotels can amplify this exclusivity.

Hotels 52
article thumbnail

Smiles and Jokes Help Good Managers Boost Hotel Staff Performance

CSM Magazine

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study reveals. In turn, this reduces their ability to perform at their best in the workplace and it becomes necessary to re-energise employees after serving such customers.

Hotels 52