Harnessing the Power of CX Technology and Human Interaction in Customer Service
Interactions
JUNE 29, 2023
Today that means harnessing the power CX technology and human interaction. To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023 and compiled the results in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”
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