article thumbnail

Download the eBook: Can Tech Help Battle Problematic Gambling? 

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Responsible gambling measures can reduce churn and increase player retention. The post Download the eBook: Can Tech Help Battle Problematic Gambling?

article thumbnail

Why Brand Perception Matters and How You Can Measure It

GetFeedback

That’s why it’s important to introduce additional measurement tools that reduce bias. By measuring reliably, companies get an honest look at the factors driving and killing brand loyalty. Customer surveys are one of the best tools you can use to measure brand perception. Download the new ebook to learn more.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Business strategy template examples, plus free downloads

BirdEye

It’s also helpful in identifying the key metrics you need to measure to reach your objectives. Share key performance indicators (KPIs) How will you measure your success? The post Business strategy template examples, plus free downloads appeared first on Birdeye Customer Experience Management.

article thumbnail

3 Steps to Measure CX Impact and Align Your C-Suite Around Experience

Customer Bliss

My mantra about this measurement process is: clunky is good. And you can’t refute the validity of the customers answering your survey questions, which are all the things that happen in our traditional measure. Click here for videos and to download the worksheets. Unite Your Team with this Board-Level Metric.

article thumbnail

How Do You Measure the Success of Enterprise Learning?

As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs: “How do we measure the business impact of extended enterprise learning initiatives?”.

article thumbnail

Power up Your Productivity to Drive Experience Improvement

InMoment XI

What measures can be taken to prevent loss prevention? Download the full summary of our XI Forum Europe 2023 here The employees – what they can deliver, what they are trained to do, what is the culture, and what are their KPIs? What are the staffing levels that are being provided for in the budget?

Workshop 596
article thumbnail

CX 101: Everything You Need to Know About the Customer Satisfaction Survey

InMoment XI

Customer satisfaction surveys enable you to measure your customer’s satisfaction with your businesses products, services, experiences, or even your staff. There are many ways to measure customer satisfaction, but there are a few that are more prominent, popular and productive than their counterparts. Customer Satisfaction Score (CSAT).

article thumbnail

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Download this eBook to learn what we discovered and get the most out of your customer feedback! Do loyalty metrics need to be reassessed?

article thumbnail

Driving Business Value with Contact Center and UC Integration

In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

article thumbnail

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Download this eBook and discover how to adjust to get more from your customer feedback right now! They wonder: Does Net Promoter Score® (NPS) still have the same predictive power.