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Download the eBook: Can Tech Help Battle Problematic Gambling? 

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Guide to Advanced Customer Segmentation Download Now >> How can technology promote Responsible Gambling? Tech can contribute to mitigating problem gambling.

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CRM-powered evangelism for technology marketing, sales & customer service

MyCustomer

Download the eBook. Thank you for downloading our resource. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. Not a TM Form. Internal or External.

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The Role of Automation Technology in Customer Service

Interactions

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

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A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology

TechSee

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

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3 Mistakes Organizations Make While Developing ABM Programs

Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Wasteful technology and service spending. Inadequate contact inventory within universe.

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App Downloads Showcase the Requirement to Continue Delivering Great Customer Service

CSM Magazine

With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021. Social media apps TikTok, Facebook, and Instagram ranked as the top 3 most downloaded apps in the USA and you can click here to see more about the rest of the list.

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Harnessing the Power of CX Technology and Human Interaction in Customer Service

Interactions

Today that means harnessing the power CX technology and human interaction. To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023 and compiled the results in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”

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Should Loyalty Metrics Be Reassessed Post-Pandemic?

To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more. Download this eBook to learn what we discovered and get the most out of your customer feedback! Have the drivers of customer experience changed?

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Why B2B Contact and Account Data Management Is Critical to Your ROI

However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. Download this eBook and gain an understanding of the impact of data management on your company’s ROI.

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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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How to Leverage Quality Management to Transform the Customer Experience

Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

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Why Is Patient Engagement Important? | Frontline Group

What is Patient Engagement technology? Download this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? What Are Patient Engagement Tools?

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How to Evaluate ASR Solution Brief

There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Download our solution brief now. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions.

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Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers. Download this eBook and discover how to adjust to get more from your customer feedback right now! Have the drivers of customer experience changed?

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Going to Market Smarter in the New Economy

Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” Download the report today to discover more! The fight to find new customers and retain existing ones is the biggest business challenge for many companies.