Magellan Solutions

MAY 21, 2023

Are you ready to make your brand more appealing to diverse customers ? Businesses deal with different types of customers every day, including those with foreign languages, such as Spanish, Chinese, Arabic, Korean, etc. If you want your business to be more competitive, consider hiring one of the best bilingual answering services. What Are Bilingual Answering Services?

Customers 78

Customers Customer Satisfaction Call Center Customer Service 78

West Monroe

MAY 21, 2023

So much of our world today is hybrid—the cars many of us drive, the in-office and work from home models adopted by many employers, and the grocery store online order pick-up lane. Today’s consumers are seeking a more personalized and streamlined banking experience than ever before, with generations from baby boomers to Gen Z conducting a balancing act with their finances when it comes to digital and in-person services.

Banking 52

Banking Multi-Channel Customer Centricity Omnichannel 52

Doing CX Right

MAY 21, 2023

Dr. Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences. The post Digital Transformation and Customer Experience Innovation Lessons appeared first on Doing CX Right.

Customer Experience 69

Customer Experience Innovation Customers Technology 69

West Monroe

MAY 21, 2023

Cyberattacks have the power to take down entire systems and bring businesses to a screeching halt—but companies entering the sell-side process aren’t doing enough to patch key software vulnerabilities. It's not that businesses are ignoring cybersecurity. For years, companies have been beefing up their IT defenses, expanding disaster recovery teams and shoring up their networks and programs against unauthorized access or attack.

E Commerce 52

E Commerce Leadership E-support Seminar 52

Advertisement

JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly half of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. So why do more than ⅓ of business leaders want contact center associates back in the office?

2023

Doing CX Right

MAY 21, 2023

Dr. Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences. The post Digital Transformation and CX Innovation: Lessons from Mercedes Benz IT Head appeared first on Doing CX Right.

Innovation 52

Innovation Customer Experience Customers Technology 52