Increase Customer Satisfaction Scores with Knowledge Management
CSM Magazine
AUGUST 25, 2021
Customer satisfaction can be defined as how happy customers are with a company’s products, services, and capabilities. Learn how a Knowledge Management system can help keep your customers satisfied. The Customer Satisfaction Score (CSAT) has become one of the the defining data points to evaluate consumer experience and brand growth. While the marketing, pre-sales, and sales processes add to customer satisfaction, customer service heavily influences CSAT scores.
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