Sun.Jun 06, 2021

article thumbnail

AI customer service is more than a chatbot

Beyond the Arc

Customer service teams are often the weak link in optimizing customer experience. It usually isn't the fault of frontline representatives. As companies rollout omnichannel contact strategies, there are just too many calls, emails, chat sessions, SMS, and Facebook messages to keep up. And agents often do not have the right tools and training to [.]. The post AI customer service is more than a chatbot appeared first on Beyond the Arc.

article thumbnail

Awards Magazine recognises Peter Lavers as Top Influencer

Peter Lavers

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. It is a great list of experts in the field, and Peter said: “It is always nice to be recognised for my passion for customers and their experience, especially when it’s as part of such an august group.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Ways to Improve Customer Experience

Opinionator

Every year, $1.6 trillion is lost due to poor customer service. Customer service is the spine of customer experience, an absolutely central component to the machine. If you aren’t convinced that improving customer experience is good for your bottom line, consider the fact that customer-centric companies are 60% more profitable than brands that aren’t customer-centric. […].

article thumbnail

20 Email Survey Subject Lines That Make Readers Click

SurveySparrow

A digital marketer once told me that we should spend at least as much time on our headline as we do on writing the article. Now, when you first hear it, that sounds absurd. That much time for a headline? But 90% of your readers will probably only read your headline, so it’s the most impactful line of your article. That’s why email survey subject lines can make or break the game.

Brands 52
article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

An inside look at contact center BPOs

NICE inContact

Like everyone else, contact center BPOs (business process outsourcers) are emerging from more than a year of drastic and unforeseen upheaval. How have BPOs weathered this challenging period? How are they navigating this still-changing landscape and a “new normal?” And, what does the future look like in the world of BPOs?

article thumbnail

What Are the Ideal Outsourced Phone Support Contracts for SMEs?

Magellan Solutions

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. There are many third-party service providers that offer services to SMEs. And there’s no stopping on the rise of their number.