TechSee

DECEMBER 22, 2019

The contact center agent’s job is getting harder. The ongoing shift to self-service has brought about many positive changes to the customer service field. Call volumes in many contact centers are down along with the cost to serve. Fewer customers now require assistance from live agents to pay bills or carry out other simple tasks. However, that means successful call center agents must now deal with a far greater proportion of complex issues.

Call Center 124

Call Center Contact Center Culture Average Handle Time 124

ProProfs Chat

DECEMBER 22, 2019

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out from competitors.

Customer Service 101

Customer Service Social Media Customer Retention Loyalty 101

Pink Guava

DECEMBER 22, 2019

Rock your 2020 with Customer Experience Management Strategy [3 Step Plan] We are sure many of you are wondering, how 2020 is going to be any different than 2019 when it comes to managing our business. We agree! There is no drastic change in the dynamics of our working environment that we anticipate soon! What we can't deny is the fact that all of us while cheering for the New Year spend some time introspecting and promising ourselves a better life, both personally and professionally.

Customer Experience Management 52

Customer Experience Management 2020 Customer Experience Management 52

SurveySparrow

DECEMBER 22, 2019

It can be overwhelming for a business to start collecting feedback because there are so many ways you can do it and you don’t know where to start from or how to start one. There are a lot of other questions that are still unanswered if you are new to this. We are here to help you with understanding the entire process of collecting product feedback. If you are a business like most others, below are some of the questions that you will have in your mind.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

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