Sun.Nov 08, 2020

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How to measure the 5 dimensions of service quality

GetFeedback

Using the five dimensions of service quality and knowing how to measure them accurately can help you find actionable ways to improve your customer experience and delight your customers.

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Why Should Your Surveys Be Mobile Compatible?

SurveySparrow

The usage of mobile phones is at an all-time high. Everyone owns a smartphone, and we accomplish our daily tasks using this handheld device. As a result, mobile devices are increasingly driving internet traffic. Many companies have realized this and are optimizing their websites to be mobile compatible. Now the question arises, shouldn’t we do the same for surveys as well?

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How to manage customer service during COVID-19 holiday season

GetFeedback

Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.

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Time for a New Engine? 4 Ways Modern ACDs Are Driving Today's Contact Centers

NICE inContact

An ACD is essential contact center technology. Without an ACD, the operation would be in disarray, which is why it is indispensable for every contact center. However, ACD capabilities vary widely across vendors, meaning just because a call center uses an ACD doesn't mean they are reaping all the benefits that the best ACDs can provide. Learn the capabilities of industry-leading ACDs and how those capabilities positively impact operations and customer experience (CX).

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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How to deliver the best mobile user experience

GetFeedback

Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.

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Automate customer support with conversational AI chatbot

Knowmax

Automate customer support with conversational AI chatbot.

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Expired -Document

Optimove

This document is unavailable. Oops! The document you are looking for is unavailable. You’re welcome to explore some of our other finest curated resources for you to: A Marketer’s Playbook to Marketing Amid Corona. Buyer’s Guide to Customer Data Platforms. Guide: Why Retailers Need to Adopt Lifecycle Marketing. Whitepaper: Why Your CDP Needs a Brain.