Fri.Sep 27, 2024

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Managing Rising Customer Expectations With Limited Resources

Beyond Philosophy

Claire Dunwood has a pickle. She wants to know how to manage rising customer expectations with fewer resources than she used to have. This episode seeks to help her—and you—do exactly that. It’s pretty common to hear problems like this today. Responding to rising expectations is easy when there is no limit to the resources you can throw at it. Doing that same thing on a budget is a different kettle of fish.

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How Florida-Based Marco's Franchisees Drive Success with Intouch

IntouchInsight

Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative for Marco’s Pizza, consistently deliver exceptional customer experiences and boost franchisee engagement?

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Why MSTA Chose Zonka Feedback over Qualtrics for Better Engagement? A Closer Look into their Success Story

Zonka Feedback

Imagine this: Your organization is heavily reliant on gathering insights to stay ahead. You’ve invested in one of the most well-known enterprise tools to collect feedback. But as your needs grow, you face survey limitations, response caps, and rising costs, making it harder to capture crucial feedback.

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How to write an effective social media policy for your business 

BirdEye

Social media has become an integral part of our everyday lives, with people sharing their personal and professional experiences online. This trend benefits businesses. A recent Birdeye study reveals customers often show more loyalty to individual employees than the overall brand. This is where a strong social media policy comes into play. It empowers your employees to post effectively while protecting your brand from unwanted attention.

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Unlock the Future of Learning Growth and Retention at Cognition24!

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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5 Technical Requirements Every Exceptional Online Customer Service Should Have

CSM Magazine

Customer service thrives online when it meets technical standards, yet some companies excel in this area while others struggle. As a result, you need to know what makes the difference. In particular, today’s customers demand speed, efficiency, and personalization. A delay can send them clicking elsewhere, while a generic approach to providing assistance will be equally damaging to their loyalty.

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Septeo, European Software Publisher, Promotes Customer Excellence With the Sabio Group

CSM Magazine

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer experiences. Sabio Group , an expert services partner specialising in digital customer experiences (CX), is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy.

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Managing Customer Feedback in Real Time

Brad Cleveland Blog

Managing customer feedback includes both short and long term objectives. It involves responding to feedback as it occurs and collecting and analyzing feedback from many customers to look for recurring problems and opportunities. What does it take to respond to … Continue reading → The post Managing Customer Feedback in Real Time appeared first on Brad Cleveland.

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5 Innovative Ideas for Tech-Savvy Restaurants

CSM Magazine

What do you see when you drive down a city street? Restaurants. From fast food to fine dining, places to eat are not in short supply, so restaurants must get steady business. Patrons want convenience, speed, and an excellent experience because their lives are busy, so you need to be efficient in operating. One of the best ways to do this is by taking advantage of modern technology in all aspects of your establishment.

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Forrester’s Green Consumer Segmentation For 2025

Forrester's Customer Insights

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

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The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

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How to Integrate a Live Chat Feature to a Web Application with React.js

Provide Support

The post How to Integrate a Live Chat Feature to a Web Application with React.js appeared first on Provide Support Blog.

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Questionnaire vs Survey: Understand the Key Differences and When To Use

SurveySensum

Is it called a questionnaire or a survey? When we think about gathering feedback, two terms come into our mind – questionnaire or survey. While often these two terms are used interchangeably , they actually differ from each other in terms of their definition and use. And understanding the difference between questionnaire and survey will help you create a better survey design and a much better, clearer, and more effective campaign that will yield actionable results.

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5 Strategies to Align User Testing and UX for Better Products

Centercode

Learn five key strategies that align UX and user testing to create seamless, user-loved products without friction.

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