How to Manage a (Suddenly) Remote Customer Support Team
Solvvy
APRIL 2, 2020
You’re used to having your customer support team close at hand—but due to recent COVID-related initiatives, it’s now likely that your team is planning on working remotely for at least a few weeks, possibly longer. They’re not used to this, and neither are you. The support tickets are piling up, and customers are getting frustrated.
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