The DiJulius Group
JUNE 19, 2025
Achieving NPS Growth Through Client Engagement Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative ‘Moments Matter’ initiative. They discuss the framework’s three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in.
PeopleMetrics
JUNE 19, 2025
Gen Z and Millennials are optimistic, ambitious … and quietly exhausted by money stress. On the surface, younger generations look confident. They’re building personal brands, launching side hustles, embracing tech/AI, and pushing for change. But underneath that hustle is a harder truth: They’re carrying more financial anxiety than any generation before them at the same age.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JUNE 19, 2025
John Tschohl, founder and president of the Service Quality Institute, asserts that customer service should be the top priority for you and your company. Why do customers patronize one company over another? Most of you might say that the quality and price of the products or services are key factors. While they might play into a purchasing decision, they aren’t the most important considerations.
SurveySensum
JUNE 19, 2025
Do you remember receiving emails from brands that you shopped with, asking you How likely will you recommend the particular product to your friends and colleagues? How likely will you recommend their brand to your friends and colleagues? It’s called Net Promoter Score (NPS). But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising.
Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.
CSM Magazine
JUNE 19, 2025
New Quantum Metric research highlights the importance of balancing human and AI-powered customer support in today’s omnichannel era. According to new research from digital analytics platform, Quantum Metric , quality customer support is more important than ever, as over half (57%) of Brits have abandoned purchases due to poor or non-existent assistance.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Optimove
JUNE 19, 2025
Before diving into agentic AI, it’s helpful to understand the main types of AI marketers encounter: Foundational AI : Underpins most AI systems and models, enabling basic cognitive tasks like data recognition and pattern detection. Predictive AI : Forecasts future behaviors or outcomes based on historical data. Commonly used for churn prediction, LTV modeling, and product recommendations.
Forrester's Customer Insights
JUNE 19, 2025
Skip to content Blogs & Podcasts Blogs Complimentary Webinars Podcasts Who We Serve Technology and Security Technology Architecture And Delivery Data, AI, And Analytics Customer Experience Digital Business B2C Marketing B2B Marketing Sales Product Management Government Featured Insights B2B Marketing Strategy Budget Planning Guides Client Success Stories Cross-Functional Alignment Customer Obsession Emerging Technology Generative AI Predictions Sustainability Technology Strategy Thrive Thro
TechSee
JUNE 19, 2025
AI orchestration is supposed to be the brain of your service stack—connecting bots, workflows, agents, and data streams into one intelligent system. But many enterprises are discovering that their orchestration platforms are operating with a critical blind spot: they don’t know what’s actually happening on the ground. Text entries, CRM tags, and keyword-based workflows offer structure—but not context.
Middlesex Consulting
JUNE 19, 2025
CUSTOMER-CENTERED MARKET DISCOVERY – GENERAL BUSINESS QUESTIONS In a recent post by Kristina Harrington, CEO and Founder of eCommerce software company GenAlpha, Kris wrote: “I’ve lost count of how many times I’ve heard, ‘Our customers don’t want to buy online.’ But a new article from Manufacturing.net tells a different story. – 74% of B2B buyers are already making purchases online. – 65% […] The post Customer-Centered Market Discovery appeared first on Middlesex Consulting.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
SurveySensum
JUNE 19, 2025
When you don’t have attendee data, no registrations, and zero CRM access – how do you still collect meaningful feedback? We still got 600 responses. Here’s how we made it happen. Thousands of Attendees, Zero Data A while ago, an e-commerce brand from Indonesia reached out with a simple request –they wanted to collect post-event feedback.
Steve DiGioia
JUNE 19, 2025
If you’re relying on Social Security to make ends meet, there’s a modest increase on the horizon. In 2026, monthly benefits are projected to rise by 2.5%, giving the average retiree about $50 more per month. But before you get too excited, experts warn: this small bump may not be enough to cover the rising cost of everyday essentials like food, housing, and medical care.
Circular Edge
JUNE 19, 2025
Simplify eSignatures: Automate Workflows in JD Edwards with ERPSign Thursday, July 10 | 2pm Eastern Spending too much time managing eSignatures and digital documents in JD Edwards? Discover how ERPSign, a powerful integration between JD Edwards and DocuSign, helps you automate and digitize your document workflows. From Finance and Sales to HR, Legal, and beyond—ERPSign makes it easy to send, sign, track, and manage documents directly within JDE, saving time, reducing risk, and accelerating busin
Steve DiGioia
JUNE 19, 2025
In 2025, headlines are swirling about “$12,000 stimulus payments” — and while it’s not technically a fourth federal stimulus check, the rumors are based on real money you might be able to claim. Thanks to a combination of tax credits at the federal and state level, many low- to moderate-income families could receive up to $12,000 in refunds. But this isn’t some overnight deposit; it’s a series of stacked benefits—some automatic, some you must file to receive.
Advertisement
Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Customer Think
JUNE 19, 2025
Please enable cookies. Sorry, you have been blocked You are unable to access customerthink.com Why have I been blocked? This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
Steve DiGioia
JUNE 19, 2025
If your Facebook feed or inbox has been buzzing with news that a massive $5,500 stimulus check is hitting Americans’ bank accounts in June, it’s time to pause and get the facts straight. While some residents in select states are receiving payments this month, there is no nationwide $5,500 stimulus check. That number is being widely misreported and misunderstood, fueled by a mix of state relief programs and viral rumors.
Kapta Customer Success
JUNE 19, 2025
Navigating the New B2B Reality: Expert Insights on Customer Retention and Growth Key takeaways from our fireside chat with Bill Harris founder of High Rock Consulting, Marc Mapes, and Jennifer Pinter on transforming your sales and customer success strategy in today's challenging market. The B2B landscape has fundamentally shifted. With economic headwinds making customer acquisition more expensive than ever, industry leaders are pivoting from a pure growth mindset to a retention first strategy.
Steve DiGioia
JUNE 19, 2025
Social media is buzzing with claims that the federal government is sending out new $2,000 stimulus checks in 2025—but before you start refreshing your bank account, here’s the truth: no such check has been approved. Despite what viral posts and videos might suggest, there’s no official legislation, no announcement from the IRS, and no plans in Congress for a fourth federal stimulus payment.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Maru Group
JUNE 19, 2025
There’s good news on the UK economic front, and its news worth celebrating. Consumer sentiment has seen a significant uplift. The latest Maru monthly ‘Cost of Living’ survey of UK consumers shows an 11% increase in consumer economic confidence. We have been tracking sentiment around the cost-of-living since April 2021, and the recent results are the clearest sign yet that the national mood is shifting and that optimism is on the rise.
Steve DiGioia
JUNE 19, 2025
If you’re hoping for a nice summer surprise from the IRS, you might be in luck. Thousands of taxpayers who filed their returns in May are getting an average refund of nearly $3,000, with payouts scheduled to hit bank accounts and mailboxes throughout June and into early July. But before you go refreshing your online banking app, here’s the catch—your refund date depends entirely on how and when you filed.
Customer Think
JUNE 19, 2025
Please enable cookies. Sorry, you have been blocked You are unable to access customerthink.com Why have I been blocked? This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
Steve DiGioia
JUNE 19, 2025
If you’re planning to visit the United States in 2025 and think your visa-free status means smooth sailing, think again. The U.S. Visa Waiver Program (VWP), which lets citizens of certain countries visit without a visa, has seen some major shifts this year—some that could leave unsuspecting travelers stranded at the airport. What Is the Visa Waiver Program?
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Steve DiGioia
JUNE 19, 2025
Grocery prices are still eating into everyone’s wallet, but there’s good news for millions of Americans: SNAP benefits for June 2025 are being distributed now, and if you’re eligible, you could get up to $292 just for being part of the program. Even better? Families can receive over $1,700 depending on their size. It’s not a new bonus or one-time payment.
Steve DiGioia
JUNE 19, 2025
If you’re a New York taxpayer and your income is under a certain limit, the state has a surprise for you: up to $400 in inflation refund checks are heading out starting this October. No application is required. If you filed your 2023 taxes, you could be one of more than 8 million New Yorkers getting a paper check in the mail. This isn’t a scam or a one-time gimmick—this is part of a massive, approved state budget plan.
Steve DiGioia
JUNE 19, 2025
If you’ve been holding out hope for extra cash in 2025, here’s some good news: $500 stimulus payments are being sent out this year—but they’re not coming from Washington, D.C. Instead, several states are quietly distributing tax rebates, surplus refunds, and cost-of-living payments to eligible residents. But don’t be fooled—you won’t automatically get this money unless you’ve met the right criteria, and the eligibility rules and deadlines vary by state.
Expert insights. Personalized for you.
93 
Let's personalize your content