Doing CX Right

MAY 4, 2025

When customer experiences go wrong, they escalate to executives and damage your brand in public. Stacy Sherman shares how to fix the root causebefore it gets that far. The post The Hidden Cost of Executive Escalations And How to End It appeared first on Doing CX Right.

Brands 52

Brands Customer Experience Customers Loyalty 52

ShepHyken

MAY 4, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Here’s Why Trader Joe’s Doesn’t Need A Loyalty Program… And You Might Not, Either. by Brittany Hodak (Brittany Hodak) A recent article in Customer Experience Dive noted that 90% of grocery shoppers now switch between online and in-store, and most re

Article 66

Article Loyalty Programs Customer Service 2025 66

eglobalis

MAY 4, 2025

Introduction [link] Artificial intelligence (AI) is driving transformative changes in the pharmaceutical and biotechnology industries, simultaneously accelerating drug development and enhancing the patient experience. In early 2020, the first AI-designed drug candidate entered human clinical trials a milestone that signalled AIs growing role in R&D .

Hospitality 310

Hospitality 2024 Healthcare 2020 310

Optimove

MAY 4, 2025

A strong majority, 55%, of U.S. consumers are deeply concerned about potential tariff-driven price increases. The post Majority of consumers deeply concerned about potential tariff price increases appeared first on Optimove.

Consumers 40

Consumers 40

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Forrester's Customer Insights

MAY 4, 2025

If you havent seen it yet and have 55 seconds to spare, I highly recommend you take a look at the Heinz AI Ketchup campaign. By asking Dall-E 2 to generate an image of a Ketchup-Bottle, the firm provided creative and entertaining proof that Heinz is not just another Ketchup brand.

Entertainment 36

Entertainment Brands Innovation Technology 36