Sat.Jun 25, 2022

Breakthrough thinking: Why do we believe things that are not true?

Beyond Philosophy

Breakthrough thinking: Why do we believe things that are not true? There was a car brand several decades ago in the UK called ŠKODA. It was a terrible car, much like Yugo was in the US. However, they have changed their image and today, my son wants to buy one.

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Winning On Purpose & Measurements Of Success

Doing CX Right

Fred Reichheld, the creator of the Net Promoter System, explains the newest thinking (NPS 3.0), and doing it the right way, which includes "Winning On Purpose" and enriching customer lives. Because, when customers feel loved, they come back for more and bring friends—generating good profits.

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