Beyond Philosophy

FEBRUARY 6, 2021

In job descriptions and resumes, there are new required skills for candidate’s resumes in Behavioral Science. These jobs might be the most important new jobs in business today. But why? Behavioral science and the scientists that use it will tell you that understanding the “why” of what customers do has become table stakes in some industries today.

Financial 193

Financial Social Media Consulting Customer Experience Design 193

Kerry Bodine

FEBRUARY 6, 2021

I’m a strong proponent of including a short description of the customer persona on each journey map. (Otherwise, how do you know whose journey is being represented?) That practice often brings up a question during client conversations: To what degree should our personas represent different races, genders, religions, sexual orientations, etc.? It’s Black History Month here in the United States, and that seems the perfect time to answer this question in a public forum.

Retail 102

Retail Customers Customer Base Customer Journey Mapping 102

Magellan Solutions

FEBRUARY 6, 2021

Need help with your finances? Let me tell you the advantages of hiring a Filipino Virtual Assistant! Filipinos are inherently smart with their finances. People admire them for their street smarts and ability to save money. The Philippine government initiated steps to increase financial literacy in the country. These measures include: The enactment of Republic Act (RA) no. 10679.

Government 52

Government Call Center Banking Financial 52

Magellan Solutions

FEBRUARY 6, 2021

Human Factor Is Still Essential in B2B Telemarketing. Telemarketing for B2B plays a simple rule. This is to market to an organization or to people at work. Aptly named business to business telemarketing. . Telemarketing is indeed an old school approach for business growth. However, it is proven effective. As it is considered as the most powerful in the B2B arsenal.

B2B 52

B2B Call Center Consulting Sales 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Magellan Solutions

FEBRUARY 6, 2021

What Lies Ahead for the BPO Industry in the Philippines ? At the present time, it is unclear what will happen after the COVID-19 pandemic. No one knows when everything will be back to normal. Even the BPO industry in the Philippines faced difficulties in terms of continuous operations. Many Filipino call center agents acquired the virus. As a result, several companies have to undergo quarantine protocols.

Contact Center 52

Contact Center Call Center Healthcare 2020 52