PeopleMetrics

APRIL 11, 2025

If you want to truly transform your VoC program collect feedback while the customer is still in the experience. In-moment feedback changes everything! Why? Because waiting even a few hours (let alone days) after an experience to ask for feedback adds friction, memory loss, and apathy. But catch customers while they are still engaged while the emotion is fresh and magic happens.

Feedback 62

Feedback Hotels Customer Journey Loyalty 62

ChurnZero

APRIL 11, 2025

Your customer onboarding strategy is the foundation of your future retention and expansion revenue. Every task, meeting, and communication serves the ultimate goal of getting that customer to realize value. You aim to identify whats important to the customer, set expectations, and measure success. The right onboarding strategy means more than just getting a customer using your product.

Multi-Channel 86

Multi-Channel Metrics Feedback Customer Journey 86

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? Why Investing in Agent Training is Critical for Contact Centers in 2025 The Foundation: Building Your Strategic Call Center Training Program Building a Core Curriculum: Essential Training Topics for Every Agent to Master 8 Effective Call Center Training Methods & Techniques Call Center Training Ideas & Tips for Success Measuring Training Effectivenes

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

BirdEye

APRIL 11, 2025

Looking to grow your business in the UK? The right partner for local SEO services UK can make all the difference. With a strong local SEO strategy, your business becomes easier to find on search engines, social media, and online directoriesexactly where customers begin their search. Visibility in local searches also means you have a higher chance of driving traffic (online and offline).

2025 52

2025 Multi-Channel Social Media Demo 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? How do you capture that certain je ne sais quoi that makes your community become a home for everything your users need?

Events 59

Events Customers Roadmap Article 59

IntouchInsight

APRIL 11, 2025

Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first interaction to the last bite. Maybe the pizza hit the spot. Maybe it didnt. But what do you remember more clearlythe taste of the toppings or how the experience felt?

Interaction 62

Interaction 62

Brandwatch CX

APRIL 11, 2025

Discover effective strategies for mastering social selling in today's competitive market. Boost your sales and connect with customersread the article now!

Social Media 52

Social Media Sales 2025 Article 52

Forrester's Customer Insights

APRIL 11, 2025

Today, under the headline grabbing geopolitical and geoeconomic volatility a significant, and potentially more consequential transformation, is unfolding in the public sector.

Government 34

Government Insights 34

The DiJulius Group

APRIL 11, 2025

Why Human Moments are More Critical than Ever / How QuikTrip Revolutionized the Convenience Story Industry / Why You May Not Be Investing in Customer Service The #1 Reason Why Companies do not invest in Customer Service One of my favorite books I read was The Slight Edge, written by Jeff Olson. It talks. Read Full Article The post Investing in Customer Service appeared first on The DiJulius Group.

Customer Service 80

Customer Service Books Article Customers 80

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Forrester's Customer Insights

APRIL 11, 2025

Read this Forrester blog by Emily Pfeiffer and Nikhil Lai to understand if generative AI is impacting retailers' site traffic.

Retail 34

Retail Blog Consumers B2C 34

BirdEye

APRIL 11, 2025

Instagram isnt just for travel shots, lifestyle influencers, and viral trends its the go-to social media platform for restaurant Instagram marketing. With over 2 billion monthly active users, Instagram is now one of the most powerful tools to drive foot traffic, grow restaurant sales, and turn casual scrollers into loyal customers. From drool-worthy food photos to behind-the-scenes kitchen shots, the right Instagram marketing strategy can ignite your restaurants presence, attract more followers,

Marketing 52

Marketing Social Media Demo Brands 52

Forrester's Customer Insights

APRIL 11, 2025

One of the most common refrains I heard at B2B Summit last week was that its good to know that others are in the same boat.

B2B 29

B2B 2025 Events Customers 29

SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? To stay ahead of the curve, you need to know not only what your customers think, but also why they think so. And that calls for digging deeper into the metrics and uncovering what really influences them. With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most.

NPS 52

NPS Touchpoint Customer Satisfaction E-support 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Brad Cleveland Blog

APRIL 11, 2025

It was a pleasure recently to join Doug Casterton on his weWFM podcast for the episode “From Timekeeper to Strategic Architect: The Evolution of WFM.” We discussed how workforce management (WFM) has transformed from a tactical, scheduling-focused function into a strategic role central to business success. Our conversation included a discussion of how AI is amplifying WFM, not replacing it, and how WFM professionals are now key players in shaping customer experience, employee engageme

Management 26

Management Engagement Customer Experience Contact Center 26

Forrester's Customer Insights

APRIL 11, 2025

With feature management, engineering teams can engage in the practice of progressive delivery, where features are deployed with flags turned off, tested in production, and then gradually turned on to a progressively larger audience of users until the new feature is completely released. This mechanism can be used for new features, but the most common use case is safely managing continuous updates.

Management 26

Management Marketing Engagement Customers 26

Forrester's Customer Insights

APRIL 11, 2025

Four Signs Portfolio Marketers Are Evading Messaging Responsibilities What in the world is going on with messaging? Over the past few months, I have had numerous conversations where it seems that the responsibility for creating messaging has been upended. Messaging development has sprawled across too many areas within B2B teams.

Marketing 26

Marketing B2B 26