4 Ways to Challenge Customers for Better Outcomes.
CustomerSuccessBox
FEBRUARY 20, 2022
“Your job, if you’re a Customer Success Manager, isn’t to make friends with your clients. Your primary job is to CHALLENGE them, and get them to think, in order to make them more SUCCESSFUL.”- Don Peppers. Customers are always right! Is that truly so? Maybe not always. Sometimes they might not know what works best for them. As the quote goes, ” Customers do not know what they want until it is shown to them”.
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