6 Ways to Provide Meaningful CX During a Global Crisis
GetFeedback
MARCH 15, 2020
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
Sun.Mar 15, 2020
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How to Retain Customers in a Time of Crisis: A CX To-Do List for SaaS Companies
Wootric
MARCH 15, 2020
Financial markets are sliding, a pandemic is spreading around the world, schools are closing, businesses are moving to remote work if they can, and every company is scrambling to respond to quickly changing circumstances. Planned investments that were intended to drive growth — like hiring, media spend and software purchases — are being reevaluated as business leaders are forced to triage what they need to do to weather the storm.
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5 Ways to Provide Meaningful CX During a Global Crisis
GetFeedback
MARCH 15, 2020
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
Customer experience in the time of Coronavirus aka COVID-19
eGain Blogs
MARCH 15, 2020
At last count, more than 247K persons had been infected by the novel coronavirus (COVID-19) in 172 out of 195 countries worldwide. More than 10,000 have already died from complications arising from it. (Source for live data: ncov2019.live/data ). The novel coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. While businesses may or may not be people, there is no question they are also being impacted.
The Ultimate Guide to Monetizing Customer Learning
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Customer Experience Amid Crises
Andrew Mcfarland
MARCH 15, 2020
Covid-19’s appearance on the global scene and the concomitant market fluctuations remind us of our increasingly interconnected economies. Because we are so interrelated it makes sense to work together to forge paths through adversity. What does the customer experience (CX).
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