Mon.May 25, 2020

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How Businesses Can Put Their Customers at Ease During Covid-19

Steve DiGioia

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease. Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile.

2015 131
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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Were you surprised to read the title of this post? Do you believe that using technology to understand customers is the only way today? Then let me explain why I believe it’s not quite that simple. . In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them.

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Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs. And, customer service and contact center functions among others are definitely starting to look at cutting costs. Infact, a recent IDG CIO Covid-19 research said that the #1 priority for leaders in the COVID-19 crisis, is process efficiency to drive costs down.

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Pourquoi devrait-on tous s?inspirer des ? r?gles d?or ? du service ?dict?es par Fred Sirieix ?

Eptica

Date: Monday, Mai 25, 2020 Author: Arnaud Dufrounet - CMO Pourquoi devrait-on tous s’inspirer des « règles d’or » du service édictées par Fred Sirieix ? Publié le: 25 Mai 2020. Auteur: Arnaud Dufrounet - CMO Quels que soient l’entreprise et son secteur d’activité, les clients s’attendent à bénéficier d’un haut niveau de service.

2020 71
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Ready to Cut Contact Center Costs, But Not Sure Where to Start?

NICE inContact

Not much can be done with topline, so the focus is now shifting to bottom line and many companies across industries are looking to improve efficiencies, increase productivity and outright eliminate jobs. And, customer service and contact center functions among others are definitely starting to look at cutting costs. Infact, a recent IDG CIO Covid-19 research said that the #1 priority for leaders in the COVID-19 crisis, is process efficiency to drive costs down.

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Customer Retention Powered by Social Listening

NetBase

As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. And social listening offers insight that powers these customer retention tactics.

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5 Top Customer Service Articles For the Week of May 25, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to calculate your customer retention rate by Bryce Baer. (Zendesk) Churn happens. But a company shouldn’t run from its churn rate.

Article 61
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Grow your Business Instagram account during COVID-19

FiveStars

[ps2id id=’instagram’ target=”/][ps2id id=’smallbusiness’ target=”/][ps2id id=’smallbusiness’ target=”/]The Covid-19 pandemic has significantly changed the way that business owners engage their public. You can no longer rely on advertising methods like TV and radio commercials to bring in business.

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A Guide to Creating the Perfect Survey Invitation Email

SurveySparrow

Businesses appreciate the impact of surveys and that’s why they love tools like SurveySparrow. They know that surveys increase ROI, improve customer experience, and give you a chance to collect feedback from customers, and so on. The data that you can collect from surveys are invaluable. But getting responses from customers is not that easy. If you want to get a huge number of responses, then your email survey that asks for their response should be crafted in the right way.

Brands 52
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Self Service In Telecom Is Now The Top Priority

Knowmax

Self Service In Telecom Is Now The Top Priority.

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10 Steps To Increase eCommerce Traffic

Fox Metrics

Online shopping is convenient and time-saving medium and comes with amazing discounts. This comfort offered by eCommerce business is the reason why people are rapidly shifting from shopping in the real world to buying everything they need online. With this shift, many companies have turned digital and the eCommerce market is booming. There are many eStores in the market at customers’ disposal and.

Marketing 106
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Effective Customer Success Models 2.0

SmartKarrot

The last decade has witnessed a global boom in the field of customer service. Today’s customer is more vulnerable. He has more options than ever, he has access to more information and the birth of monthly subscriptions has changed the game entirely.No wonder, emerged effective customer success models. They can now instantly switch or jump from one vendor to another.

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How to Build Coronavirus Chatbot + Free Sample

kommunicate

The ongoing Coronavirus pandemic has brought the world to its knees. All of us are bracing the severe impact of the pandemic on human lives, normalcy, business, and economy. As you may have already heard, we need to start living with the Coronavirus until the cure arrives. We need our economies to begin repairing, businesses [.]. The post How to Build Coronavirus Chatbot + Free Sample appeared first on Kommunicate Blog.

Blog 52
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Know Your Documents – Part 1 – Batch [Infographic]

Ecrion

For our Know Your Documents infographic series, we’ll introduce you to the three different modes of generating customer communications using our document automation solution. The first one covers Batch mode, which is the ideal choice for personalizing a large number of documents in a limited time frame. Find out how easy it is to personalize your documents at scale with batch communications !

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What Digital Experiences Mean for the Future

Kitewheel

What to learn from the era of make-or-break digital experiences . The early part of 2020 has presented an interesting challenge for brands delivering in-person experiences. This is because, other than a few industries , the in-person experience has almost entirely ceased. But there is good news for businesses who want to make the most of this extremely digital time.

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Paper Source

Optimove

The post Paper Source appeared first on Optimove.