How to Close the Loop on Customer Feedback
PeopleMetrics
FEBRUARY 18, 2021
How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? Absolutely! But that all depends on how effectively you're closing the loop with your customers. Closing the feedback loop means that your organization has a process in place for reaching back out to customers who provide feedback about their recent experience (positive or negative!
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