Pink Guava

APRIL 26, 2020

Pandemic has taken everything by storm worldwide. Not only millions have suffered from disease, death, poverty, loneliness but we are on a brink of recession, slow growth with muted demand, and customer sentiments. In the extended lock down with the slow recovery, we all are looking earnestly for everything to be just alright. Yes, it will take time for everything to be normal or maybe this is the new “Normal” of being digital, social distancing, and lock down.

Social Media 84

Social Media Financial Innovation 2008 84

Kate Nasser

APRIL 26, 2020

Avoid this common & disastrous customer service mistake -- the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer. The post Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ appeared first on KateNasser.com.

Customer Service 73

Customer Service Consulting Customers Communication 73

Kustomer

APRIL 26, 2020

We’ve all heard the classic lines at this point: “In these challenging times…”. “Now more than ever…”. “We’re in this together….”. And they’re all true. These are absolutely crazy times to live in, let alone work in, and the global pandemic is affecting every aspect of our day to day lives. But what does this all really mean for customer service organizations?

Customer Service 52

Customer Service Healthcare Financial Retail 52

GetFeedback

APRIL 26, 2020

We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.

221

221

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SurveySparrow

APRIL 26, 2020

Man is a social animal. Most of the things that we consume are based on what others suggest to us. That’s exactly why influencer marketing has taken off big time. Most customers trust the word of their friends and family more than the endorsement of big celebrities. That’s exactly why recommendations, reviews, and customer testimonials are important if you are looking to gain the trust of your potential customers.

NPS 52

NPS Net Promoter Score Social Media Customers 52