Sat.Jul 09, 2022

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Transforming Customer Experience Through Mystery Shopping

Doing CX Right

Claire Boscq- Scott, Global Customer Service guru and three-time author, explains why and how to do mystery shopping right. You'll learn best practices to improve your products and services and gain a real competitive advantage.

2022 75
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Email Marketing


What is Email Marketing? Email marketing is a cost-effective marketing strategy that allows you to connect your audience to your brand and increase sales. Personalized email marketing is one of the most effective ways to nurture leads and boost customer loyalty. Elements of a successful email campaign include: A strong email list Email service provider – helps design and execute email campaigns Clearly defined goals – drive sales, boost brand awareness, and generate and nurture leads.

2022 40
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How to be funny and use humor in business to your advantage

Beyond Philosophy

When I was still a lad, around 10, I brought home a school report that read, “Colin is the class clown.” ” I am still proud of that report card to this day. Humor is an essential part of life and, surprisingly enough, business.

2022 17