GetFeedback

MAY 3, 2020

The top 9 skill sets you need in your core customer experience team in order to succeed.

Customer Experience 438

Customer Experience Customers Article 438

Magellan Solutions

MAY 3, 2020

Data entry has become a necessary component in streamlining sales and marketing databases. No doubt many online retailers have made it a top priority. However, errors in data entry are inevitable in any business operation. In fact, even the most well-prepared online retailers can fall prey to bad or inaccurate data. . Errors in data entry are too costly to ignore.

Retail 52

Retail Competitive Advantage Information Sales 52

GetFeedback

MAY 3, 2020

Our 2020 research reveals a new outlook on the CX space and how to thrive in it.

B2B 332

B2B Customer Experience 2020 Customers 332

NICE inContact

MAY 3, 2020

After spending the last couple of crazy months executing all of our contact center business continuity plans in response to the global COVID-19 pandemic, let’s pause for a moment to reflect on what’s next for the work from home call center. Our CEO Paul Jarman has a saying that he’s used often these days and I think it applies broadly to any business or contact center leader when thinking about how to manage through this uncertainty: “we’re going to be short-term realistic and long-term optimist

Call Center 71

Call Center Contact Center Management Insights 71

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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Gainsight

MAY 3, 2020

We are so excited to connect with the Pulse community during Pulse Everywhere! Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game ! For the past few months, our marketing team has conceptualized an experience that brings all the best of Pulse to the homes of the more than 14,000 people who are currently registered.

Travel 52

Travel Webinar Download Books 52

Magellan Solutions

MAY 3, 2020

Many marketers would agree that marketing IT services is a tough undertaking, let alone SEO for IT companies. But the good thing is, the industry can survive tough times. . The idea of not owning or storing such services at home compared to a product is the tough part of selling it. For this reason, many IT companies grapple for various marketing techniques extensively.

Social Media 52

Social Media White Paper Marketing Competitive Advantage 52

kommunicate

MAY 3, 2020

After the country lockdown, we are working remotely for almost 2 months and it’s been a roller coaster in the initial days as it was quite difficult to coordinate with teams. But as time moved our team was pulled by company vision and came together as a strong team to build some amazing features to [.]. The post Here’s What’s New from April 2020|Kommunicate Product Updates appeared first on Kommunicate Blog.

2020 52

2020 Blog Customers 52

Forrester's Customer Insights

MAY 3, 2020

I’m excited to announce that we have published The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020. This report will help you understand how the eight service providers that matter most in Asia Pacific stack up, and what differentiates them. We have analyzed, evaluated and scored the following providers according to their business […].

Consulting 38

Consulting 2020 Insights 38

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention.

Customer Success 59

Customer Success Roadmap ROI Sports 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Bizagi

MAY 3, 2020

Pulling off a successful digital transformation of your organization is a collossal challenge. And not all transformations are successful. In fact, as many as 70% of digital transformation inititaves fail to acheive their goals. What many are missing is a clear plan. Digital leaders it’s clear that almost everyone understands the importance of digital transformation.

Download 66

Download Culture Blog 66