Top Five Reasons Your Call Center Needs Performance Management Capabilities
NICE inContact
FEBRUARY 23, 2020
Utilizing performance management software can be a major competitive advantage for your call center. Here’s five reasons why.
Sun.Feb 23, 2020
62 
New Horizons for Utilities
PK
FEBRUARY 23, 2020
On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than 1.2 billion by the end of 2024, and investments in smart grid technology are expected to rise to $13.8 billion in the US by 2024. As the utility industry adopts new edge technologies (such as AI, blockchain, the Internet of Things and computer perception ) at an increasingly rapid pace, it’s created a massive evolution
Join 40,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
New Horizons for Utilities
Connective DX
FEBRUARY 23, 2020
On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than 1.2 billion by the end of 2024, and investments in smart grid technology are expected to rise to $13.8 billion in the US by 2024. As the utility industry adopts new edge technologies (such as AI, blockchain, the Internet of Things and computer perception ) at an increasingly rapid pace, it’s created a massive evolution
Why Your Customer Experience Isn’t Great (and How to Make It Great)
SurveySensum
FEBRUARY 23, 2020
We all know that great customer experience (CX) can take our business to new heights, get people talking about our company, and set up our business for financial success. Poor customer experience, however, can do the opposite. Customer experience mistakes can cost our business quite a lot in lost revenue. In some cases, customer experience mistakes can undo tons of goodwill – still so many businesses are making them.
The Ultimate Guide to Monetizing Customer Learning
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Let's personalize your content