Tue.Jun 21, 2022

5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

InMoment XI

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

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6 expert SEO tips for local businesses in 2022


Search engine optimization — SEO — can mean the difference between your business being found online or getting lost in the shuffle of competitors. If you’re not studying and implementing a rigorous SEO strategy, you’re simply missing out on hundreds to thousands of potential customers.

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Conversational Commerce: Boosting the Impact of Your CX Toolkit


How Leading Businesses are Improving Customer Experience and Conversion Through Natural Conversations. What is Conversational Commerce? Imagine being able to have a personal dialogue with every customer (or potential customer) as they interact with your brand and try to achieve their goals.

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Cyara and Genesys Reach Another Milestone


An Invaluable Partnership for CX Assurance in the Cloud Migration Journey. At Cyara, partnerships have always been central to our business model. Customer experience (CX) assurance is multifaceted, and you need a whole lot of gears turning together in sync to deliver at the highest level.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Amazing Business Radio: Christine Churchill

Shep Hyken

The Cost of Bad Customer Service. The Impact of Bad Customer Service on Your Customers, Employees, and ROI. Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA).

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More Trending

The Three Essential Elements to Engage Your Brand’s Top Advocates

Vanilla Forums

Your brand’s top advocates provide outsized value to your organization. They often refer new customers, remain loyal, and educate others about the best ways to use your products and services. Community Marketing

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What Is Call Center Voice Analytics and How Does it Help My Business?

Advantage Communications

Call center voice analytics, also called speech analytics, reviews voice recordings and live conversations to provide quality assurance, compliance support - giving call centers and contact centers unique customer service insights that lead to a competitive advantage. Contact Center

3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business


Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth.

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Introducing Delighted’s Link platform revamp: New in-app survey link builder


No matter how you connect with your customers, link surveys allow you to capture feedback through any unique channel that exists along the customer journey – email signatures, social media posts, support chats, receipts, in-store posters, and more.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Using Product Analytics To Drive Product Roadmaps


When it comes to creating product roadmaps, product leaders face a plethora of challenges. .

Improve Contact Center Productivity with WFM Software


The requirement to provide a better customer experience while improving productivity and controlling costs is paramount in contact centers at the best of times. During a recession, it could be the difference between survival and failure.

Your help site has a huge SEO potential. ?Here’s how to take advantage of it.


Consumers use digital channels to find results and answers quickly. Approximately 84% of consumers search Google at least 3 times a day. And about half of all product searches are initiated through this search engine.

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Free Trial vs Product Demo: Which Is Right for Your SaaS Company?


A customer chooses to partner with a company because of the product. SaaS companies either choose freemium or product demos to sell the product to customers. But which one is better? Free trials are considered the best way to get the product sold. However, some consider paid product demos better.

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Top 8 strategies for Customer Onboarding at Scale!


The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale.

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Ensure SOP Adherence For The Troubleshooting Process With These 4 Ways


The post Ensure SOP Adherence For The Troubleshooting Process With These 4 Ways appeared first on Knowmax. Decision Trees customer service troubleshooting process troubleshooting process

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Activate ‘22: What Brands Can Learn From the Buffalo Sabres Fanbase


No matter what industry you’re in, you can learn something from sports teams’ fanbases. Alida Activate 2022

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SAP Cloud ALM for service – Meet-the-Expert Session

SAP Customer Experience

You can make your transition to the cloud quickly and efficiently with the SAP ALM, Application Lifecycle Management. ALM optimizes the way cloud or hybrid environments operate across your business. SAP Cloud ALM safeguards your implementation of cloud solutions from SAP with bestpractice support and methodology from SAP and allows. Customer Experience #SAP Enterprise Support Value Maps enterpice support Service Cloud Cloud

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The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference

The DiJulius Group

Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants. I hate the word no. I truly do. I can’t believe how many people, in a vast number of companies, use it. It should be. Read Full Article.

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Quality standards that align with customer experience

Brad Cleveland

Dee Hock, founder and former CEO of the credit card system that became VISA International, once said, “Simple, clear purpose and principles give rise to complex and intelligent behavior.

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Journal Citation Reports 2022: A preview


Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. It is a snapshot of the continually evolving research landscape. “It’s It’s tough to make predictions, especially about the future.”.

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Company Culture: 7 Ways to Maintain Values Within a Remote Team


How important is company culture? Is it just a matter of boosting employee morale so they can perform their work better? Is it setting up the workplace in such a way as to make it conducive to productivity and ideas generation?

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Your First 100 Days as an Account Management Leader Part 7: Ensuring Your Account Management Team Is Equipped


Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

Send beautiful rewards emails from Emma using Perkville


Perkville is excited to announce our integration with Emma, the email marketing platform

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How to Add Chatbot to React Native


Last Updated on June 21, 2022 Building a chatbot on a React Native app may have been a complicated affair in the past, but not so today, thanks to Kommunicate’s Kompose chatbot builder.

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What’s New In EMEA Mobile Banking

Forrester Digital Transformation

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.