Kustomer
JULY 24, 2020
Where’s the party at?… In front of your computer. With the coronavirus not ceasing anytime soon, what options do conference attendees have? Go virtual! You are now able to attend brilliant learning and networking opportunities, from the comfort of your couch. Now more than ever, companies are searching for technology to deliver on customers’ growing demands.
ShepHyken
JULY 24, 2020
This week we feature an article by Derek Goodman, entrepreneur and creator of Inbizability. He shares some tips on how to gain new customers during difficult economic situations, such as the COVID-19 pandemic. Just a few months ago, your business was as busy as ever. But now, with offices closed and business forced online due to COVID-19, many companies have watched work dry up.
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CSM Magazine
JULY 24, 2020
Customer satisfaction is the key to customer retention. Any customer who is satisfied with the way your brand treated them will very likely be back for more business—about 93% of them, according to HubSpot. Beyond customer retention, excellent customer service can bring in more customers organically, thanks to word of mouth referring. When your customers’ satisfaction is your primary objective, it becomes easier to build a loyal following and a trusted brand.
Oracle
JULY 24, 2020
Virtual gaming has created an entirely new digital marketing frontier for advertisers to engage with customers. Be they mobile games, homesteading apps, massive multiplayer online roleplaying games, or virtual reality experience, the virtual real estate associated with online worlds keeps expanding. The gaming industry, in fact, generated $120 billion of revenue in 2019, a number that looks to keep rising.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Beyond the Arc
JULY 24, 2020
Is your approach to customer support optimized for today's mobile-first customer service world? Ever-present smartphones enable companies to leverage geo-location, edge computing, AI, and other technologies to provide assistance that is precisely tailored to each customer's needs and current context. Do you have an innovation strategy to take advantage of these capabilities?
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Advantage Communications
JULY 24, 2020
How does your business define and measure customer loyalty ? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy? Loyalty can be mean different things to different organiz ations, as customer lifecycle goals vary widely across a myriad of products and services.
NetBase
JULY 24, 2020
Kicking COVID-19 to the curb, is Lysol, with its coronavirus killer. And it’s winning consumer love, which is the name of game when it comes to marketing these days. In two minutes, a virus that has haunted our dreams and countries around the world can be effectively killed and removed from surfaces. Lysol is everyone’s champion. Anticipating great demand for this coronavirus killer, concerns about customer hoarding and price gouging have erupted, while stocks soar.
Bold360
JULY 24, 2020
Very few people out there can honestly say they predicted the pandemic. Once it arrived, though, it was clear it would have a huge impact. So, we made some predictions here at CXNext: Live about how the era of social distancing would change CX. On today’s show, we have a panel of great guests from LogMeIn — Erica Mayshar, Chris Savio , Akhil Talwar and Courtney Jucht — to discuss four of the predictions we made when the pandemic started.
CSM Magazine
JULY 24, 2020
It’s just over 4 weeks until Reuters Events Customer Service and Experience (26 th -27 th August). We are delighted to see over 3000 CX executives already registered for the virtual event, this includes representatives from Booking.com, BT, Bulgari, ExxonMobil, Fedex, Google, Microsoft, McDonalds and many more. It’s clear the past few months have really brought CX to the forefront of companies’ priorities and providing a seamless, personalised experience has never been more important.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
MyCustomer
JULY 24, 2020
Download this Whitepaper. Lead goal. 150. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Discover how better understanding the complaint journey enables you to grow your business.
SurveySparrow
JULY 24, 2020
When Covid-19 hit the world, lots of organizations packed their staff home, making them work from remote locations for an indefinite time. This overnight change started becoming what people labeled as the ‘New Normal’ and we know for sure that it is going to influence the future of work as well. While this brought forth incentives such as reduced (or zero) travel times, it also sheds light on other facts along the lines of – 43% of remote employees take three weeks or less of paid vacation
C Space
JULY 24, 2020
The Brand Move Roundup – July 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. What’s now becoming clear is that the current climate is one of near-perpetual disruption.
Martin Hill-Wilson
JULY 24, 2020
One of pioneers in Emotive CX is Seth Grimes. He has been running conferences for the last decade on the topic. Seth ran a London version recently even though delegates registered across the globe. Something I’m sure will become more frequent in virtual conferences going forward. The agenda was jam packed with topics themed around emotion. From professional researchers talking about how they tap into consumer emotion to facinating dives into the complexities of developing effective algorit
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Peter Lavers
JULY 24, 2020
Peter Lavers recently participated in a Customer Attuned online panel discussion on “adapting to the new normal” He summarised the session with an outline of five trends that need to be addressed in our board rooms and ops planning meetings: Data & insight driven – have you noticed how “the data” and “the science” have come to the forefront during the pandemic?
Qualtrics
JULY 24, 2020
What makes some organizations synonymous with great company culture, while others fall below the fold? We took a closer look at the intricacies of building and sustaining company culture, plus the companies that have engaging cultures – and why. Company culture permeates through every fiber of an organization. From new hire orientation to rewards and recognition , culture makes or breaks the employee experience – and the bottom line.
Vanilla Forums
JULY 24, 2020
While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported.
Inbenta
JULY 24, 2020
What is GPT-3? GPT-3 is the latest AI language model developed by OpenAI which has 175 billion parameters, versus 1.5 billion for its predecessor GPT-2. First described in a research paper published in May, this language-generating software was released last week in a private beta. Since then, some extracts of text generated by GPT-3 have begun circulating on social media and people are quite amazed at what it can do.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SurveySparrow
JULY 24, 2020
The job-hunting process can be exhausting. Searching for job offers, preparing a resume, following up, and finally, attending the interview, and facing the interviewer. But do you know what else is dreary? When all these efforts go down the drain. There might be several reasons why you didn’t make it up to the mark, and one of them undoubtedly is the absence of an effective cover letter.
Centercode
JULY 24, 2020
If you’re like 75% of professionals charged with securing real-world insights from beta testing, your time is short. When it comes to beta testing, Centercode is synonymous with saving time. We’re a one-stop-shop for removing time sinks by simplifying beta processes, automating tasks, and securing razor-sharp, real-world validated product recommendations.
MyCustomer
JULY 24, 2020
Download this Whitepaper. Lead goal. 150. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Discover how better understanding the complaint journey enables you to grow your business.
SurveySparrow
JULY 24, 2020
With a number of options available for skilled professionals these days, employers have their job cut out. There are thousands of resumes floating around in the inboxes of HRs too. There is a high level of attrition because there are many opportunities and employees do not stay for longer periods of time in a company like the olden days. In such a scenario, learning how to conduct interviews is a must-have skill.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
DemandJump
JULY 24, 2020
Content marketing can come in a variety of forms, but the main focus of each tactic is to speak to an audience and capture their attention. Website content, white papers, and case studies are all viable ways to speak directly to a consumer. But when it comes to written content, the most popular format is that of blogs. Still, it’s not uncommon for folks involved in digital marketing to ask “Is blogging still relevant in 2020?
C Space
JULY 24, 2020
The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. What’s now becoming clear is that the current climate is one of near-perpetual disruption.
DemandJump
JULY 24, 2020
If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market. These insights and tips will help you create a keyword strategy that helps your value stand out.
SmartKarrot
JULY 24, 2020
Source. Customer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. It starts from the first time they hear about your product and spans across various steps until they are able to finally drive value from it. A customer journey map is the visual representation of all these steps they take in their entire relationship with your business.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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