The Ultimate Guide to a Career in Customer Support
CSM Magazine
NOVEMBER 13, 2020
A business needs its customers to survive and with such competitive global markets in most industries, consumers can simply choose to take their business elsewhere if they feel they are not being treated like they matter. And, thanks to social media, people can now broadcast their unpleasant or lacklustre customer service experiences to the world, with companies scrambling to mitigate the damage and try and control negative PR.
Let's personalize your content