ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Winning means losing in the game of customer retention by Linda O’Grady. (CMO) All too often retention is a blanket goal.

Article 91

Article 2020 Customer Service Customer Retention 91

NetBase

SEPTEMBER 7, 2020

The pandemic has been hard on consumers financially. Many are out of work and none are overly eager to spend on holiday sales this Labor Day. And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. And one company is behind this consumer and market intelligence -informed effort. #LaborDayOn Effort Helping Consumers Find Jobs.

Consumers 75

Consumers Brands Social Media Demo 75

NICE inContact

SEPTEMBER 7, 2020

All businesses are using some type of cloud software these days, whether it be email, storage, CRM, etc. So why are so many companies that rely on customer experience for their business’ success still using old or on-premise call center software?

Call Center 62

Call Center Customer Experience Contact Center Customers 62

Doing CX Right

SEPTEMBER 7, 2020

Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt , Director of CX at Michigan State University as well as Bob Kiple , a Marketing professional. They are a dynamic duo and I encourage you to listen to all their CX episodes. There’s so much to learn from teachers and practitioners who are doing the job.

Employee Experience 52

Employee Experience Management Customers Engagement 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

SEPTEMBER 7, 2020

Online shopping has taken off beyond all predictions in recent years with more customers heading online than ever before. As shopping online becomes more popular, customers are becoming more demanding when it comes to the level of customer support they expect. This presents the perfect opportunity for you to differentiate yourself from the competition by creating more memorable customer experiences.

Customer Service 52

Customer Service Social Media Advertising Feedback 52

GetFeedback

SEPTEMBER 7, 2020

A comprehensive guide to delivering great digital user experiences and measuring your success.

User Experience 386

User Experience Measurement 386

Bizagi

SEPTEMBER 7, 2020

Are you looking for digital solutions to help you keep your team and customers as safe as possible as they return to the workplace? CoronaPass is a flexible solution designed by Bizagi in order to help companies with this challenge. Over the last six months Bizagi has helped companies across the globe respond to new challenges in numerous ways, from moving manual processes into digital applications, managing loan forgiveness during the economic downturn, enabling employees to book desk space, he

Management 87

Management Books Blog Customers 87

CSM Magazine

SEPTEMBER 7, 2020

Software development is science and art simultaneously. Even with the experience, practical focus, and the steady hand of developers, it is really hard to build a successful project that will meet the needs of your customer. To develop a successful product, you need to follow some rules. Following this link [link] , you can learn more about software engineering’s most popular practices that are widely used by programmers from all over the globe.

Document 52

Document Definition Article Customers 52

C Space

SEPTEMBER 7, 2020

The Brand Move Roundup – September 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

2020 40

2020 Brands 2005 2013 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Forrester's Customer Insights

SEPTEMBER 7, 2020

Last week, IFA 2020 took place both in Berlin and virtually. I attended the virtual fair, which was an excellent experience. You could really feel how people were excited to meet both physically and virtually. However, neither the excitement nor the experience could hide the fact that the consumer electronics industry struggles in times of […].

2020 38

2020 Consumers B2C Innovation 38

Oracle

SEPTEMBER 7, 2020

We’re proud to present our second article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Many companies are challenged with sorting through the endless volume of data to find valuable information.

Travel 54

Travel Airlines 2020 Multi-Channel 54