Sun.Oct 03, 2021

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Should We Expect WOW Service?

Steve DiGioia

I dropped my car off at the dealership the other day for a minor repair. I didn’t know what to expect since this is my first time using them. Two hours later I got the call that it was ready to be picked up. How wonderful this was. The repair was done quickly and soon I’d “be back on the road”. I guess I couldn’t ask for more. But something happened that made me disappointed in the service.

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The 10 Best Demographic Survey Questions You Need to Ask

SurveySparrow

They said a rose by any other name would smell as sweet. Sitting at your desk without a rose in sight, it’s hard to tell if that smell belongs to a rose or not. Maybe it is the new room freshener. Or perhaps it could be the genetically modified yeast in your coworker’s perfume. You need a name, and quick. This is what survey data looks like stripped of all demographic information – without context or meaning.

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Introducing Chat Analytics - Analyze chat & support conversations in Thematic

Thematic

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat Analytics Chat Analytics is now available for Thematic customers! With this new release, you can anonymize and aggregate chat conversations and support tickets automatically.

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Creating and Leading A Customer-Centric Workplace

Doing CX Right

Listen to Ashok Ramachandran, CEO & President at Schindler Elevator Corp- India, discuss how to build a customer-first culture the right way. The post Creating and Leading A Customer-Centric Workplace appeared first on Doing CX Right.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!