Thu.Jun 17, 2021

10 Inspirational Customer Experience Examples

Help Scout

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading.

2021 62

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. But doing it all in-house also comes with its challenges.

2021 170
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How to Deliver a Personalized, Automated Customer Experience

Solvvy

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation.

2021 62

What Is Customer Segmentation? Definitions, Uses and Success Tips

Totango

What is customer segmentation ? It’s a key principle for doing business in a digital environment, but many companies don’t apply it effectively. Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Choose your battles wisely – Conflict Resolution Training for Managers

Myra Golden Media

For Jack Cooper University , I produced a ten week conflict resolution training. Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training. I loved every minute of this interactive training project!

2021 68

More Trending

7 Facts About Survey Respondents You Wish You Knew

SurveySparrow

Let us ask a question to start here. . Can you cook lip-smacking delicious food without knowing the complete details about it? Details like the ingredient list, cooking time, temperature, and so on. . The answer will be ‘No’ unless you’re a magician! .

2021 52

With modern customer service management software, everyone wins

NICE inContact

Software that can benefit customers, employees, and businesses, sounds a little too good to be true, but that's exactly what modern customer service management software is capable of.

2021 62

Are You Delighting Customers on an Emotional Level?

CSM Magazine

Recent research on consumer neuroscience explains the impact of consumer’s emotions on the effectiveness of advertising or customer interaction.

2021 52

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA

Jacada

3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA. Get It Right The First Time - Every Time. Few KPIs have a bigger influence on the customer experience than First Call Resolution (FCR). When customers call in with an issue, they expect it to be solved then and there.

2021 52

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Top Knowledge Management KPIs Bring Power To Your Strategy

Inbenta

Contents: 4 reasons to track your knowledge management KPIs. Some key performance indicators (KPIs) to keep your knowledge management system on track. Companies that encourage knowledge transfer , increase their collective intelligence and boost their ability of decision-making and innovation.

2021 52

5 Reports to Consider When Building a Product Management Road Map

Gainsight

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders.

2021 52

Yext Adds New Zendesk Integrations to Bolster Customer Support Offerings

CSM Magazine

The companies’ latest integration enables mutual clients to implement Yext’s modern AI search platform on Zendesk help centers, agent consoles, and ticket forms.

2021 52

The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It

Gainsight

The Importance of Collecting Product Feedback. Customer feedback is the fuel that drives your product decisions. Unfortunately, it can be maddening to have to balance feedback from all of your customers and stakeholders on your own. Don’t fret.

2021 52

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

So Long Onboarding Kickoff, It’s All About the Partnership From Now On

ClientSuccess

Kristi Faltorusso. If you’re in SaaS, you understand the importance of Customer and User Onboarding to ensure your customers are set up to succeed in using your product and services. But, when we start with Onboarding, we miss a HUGE opportunity.

2021 56

How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable.

2021 56

Are 2021 CX Predictions holding up?

Interactions

I’m sure none of us feel confident in making annual predictions after the curveballs that we saw last year. But, we’re halfway through 2021 and it only feels right to do a check-in on where we stand with the evolution of contact centers and changes to customer experience. .

2021 62

Why Diversity in CX Matters

Martin Hill-Wilson

Diversity in customer experience is to recognize and respond to distinct customer needs. Some we recognise. For instance, legislation requires wheelchair customers move freely around a tourist attraction. Or new needs come to our collective attention.

2021 52

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

3 Tips for Getting Started with Product Usage Data

Gainsight

Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project and product managers end up drowning in usage data with few ways to sort through it, understand it and use it to enhance their product.

2021 52

Community Managers & Mental Health: Nurturing Connection

Lithium

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers.

2021 52

5 Reasons Outsourcing Your Transcription Services Brisbanes Could Help You Win More Customers

Magellan Solutions

When it comes to Transcription Services Brisbanes , to win more customers you need to stand out. There are plenty of ways to rise among the competition in transcription services australia. . You can focus on the speed of service or on the quality.

2021 52

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

CSM Magazine

Smooth and quick shipping is essential to ecommerce business success. 69% of consumers are much less likely to shop from a business again if their purchase isn’t delivered within two days of the delivery date promised, Business Wire reports.

2021 52

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

Technology Certainly Has Its Merits, But… – Tip #34

Steve DiGioia

Many companies fail to take the human factors into consideration. My belief is that any business must “ always do what’s in the best interest of the customer ”. You’ve heard me say that countless times on my blog. Technology Certainly Has Its Merits, But….

2021 52

How School Outsourcing Services Help Educational Institution

Magellan Solutions

School Outsourcing Services Works For Educational Institution of the Future. Schools and businesses alike have the need to streamline operations. As well as become efficient and reduce the bottom line. Educational institutions can learn from businesses.

2021 52

Jun 17 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention.

2021 52

Digital Experience: The Inside Scoop As Told By 36-Plus Executives

Forrester's Customer Insights

“When you look forward two years and think about your aspirations for your consumer digital experiences, what will inhibit you from reaching those goals?”

2021 30

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.