InMoment XI

FEBRUARY 12, 2025

Whether you run a small business or a global enterprise, you need to have customers constantly coming through your doors to promote business continuity and growth. For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. With 36% of customers browsing two review sites and 41% checking three or more sites when deciding which local businesses to visit, the power of online reviews is undeniable.

Feedback 221

Feedback Retail Social Media Advertising 221

Bill Quiseng

FEBRUARY 12, 2025

English writer Samuel Johnson said, People need to be reminded more often than they need to be instructed. So, I encourage you to remind your colleagues, people, and yourself of one of the QUI QUOTES for QUI TAKEAWAYS. With that in mind, here is today’s: QUI TAKEAWAY: To customers, their perception is reality, image is everything, and their feelings are the facts.

Customers 132

Customers Customer Satisfaction Loyalty Customer Service 132

ShepHyken

FEBRUARY 12, 2025

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience. One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the

Customer Service 82

Customer Service Books Workshop Customer Service Training 82

CSM Magazine

FEBRUARY 12, 2025

Relocating across the country is no small feat. It comes with logistical challenges, emotional stress, and a ticking clock. Thats why cross country movers play such a critical role in ensuring the entire process goes smoothly. However, superior customer service is what truly sets the best moving companies apart. After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important.

Customer Service 52

Customer Service Transportation Exceptional Customer Service Competitive Advantage 52

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Thematic

FEBRUARY 12, 2025

Have you ever launched a marketing campaign only to feel like it’s not hitting the mark with your audience? It’s frustrating, isn’t it? You might be wondering: What am I missing? The answer could be hidden in your customer feedback. Did you know that social media is the #1 product discovery channel , with 33% of consumers finding new products through platforms like Instagram and TikTok in the past three months?

Marketing 62

Marketing Social Media Net Promoter Score Feedback 62

Thematic

FEBRUARY 12, 2025

Is your business on social media? Then you’ve probably seen how one viral tweet, a trending hashtag, or a wave of customer complaints can shift public perception overnight. In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily.

Social Media 62

Social Media Insights Feedback 2025 62

Totango

FEBRUARY 12, 2025

For enterprise organizations, managing customer relationships is far from simple. The scale of operations, diversity of customer needs, and complexity of organizational structures create unique challenges. Yet, one constant remains critical understanding customer health. For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts.

Metrics 62

Metrics ROI Customer Relationships Customers 62

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Totango

FEBRUARY 12, 2025

Totango marked a significant milestone on January 22, 2025 a complete rebrand and website update that signals an exciting new chapter, and reflects the journey that brought us to this point. We aligned our visual identity with the company we’ve become and what we strive to deliver to our customers. In the last year, we merged two of the leading customer success players.

Brands 62

Brands 2024 Customer Success 2025 62

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

2020 Research

FEBRUARY 12, 2025

Key Takeaways Fair Market Value (FMV) incentives make sure healthcare professionals are compensated fairly for their time and expertise while keeping research projects compliant with industry regulations. FMV isnt just about calculating time; factors like expertise, location, currency differences, and local legislation all play a role. Tailoring FMV solutions to each research project is essential to staying compliant and keeping participants engaged.

Healthcare 59

Healthcare Marketing Document Consulting 59

Zonka Feedback

FEBRUARY 12, 2025

Youve done the hard workdeep research, compelling writing, and valuable insights. But if your content isnt driving engagement, something is missing.

Engagement 52

Engagement Insights Feedback 52

Kapta Customer Success

FEBRUARY 12, 2025

The Importance of Net Revenue Retention (NRR) Net revenue retention (NRR) is a key metric that measures a company's ability to retain and grow revenue from its existing customer base over time. It is calculated by taking the revenue from existing customers in the current period, including any expansions, contractions, or churns, and dividing it by the revenue from those same customers in the prior period.

Metrics 59

Metrics Measurement Customers Customer Base 59

CSM Magazine

FEBRUARY 12, 2025

As inclusion becomes a cornerstone of digital innovation, ensuring web accessibility is no longer optionalits essential. Businesses seeking to create accessible websites that meet the needs of all users, including those with disabilities, can turn to companies like accessiBe. Combining cutting-edge AI technology with expert services, accessiBe offers tools designed to help businesses who are looking to address their own accessibility challenges.

2018 52

2018 User Experience Innovation Technology 52

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Sales

Forrester's Customer Insights

FEBRUARY 12, 2025

MITRE released its latest Enterprise MITRE ATT&CK Evaluations in December of 2024. At that time, we published a blog with a quick overview of the results.

2024 40

2024 Blog Management 40

Zonka Feedback

FEBRUARY 12, 2025

iOS users are known for demanding expect seamless, polished experiencesfrom intuitive navigation to buttery-smooth animations and bug-free interactions. Any friction can lead to uninstalls and negative reviews. Waiting for App Store feedback or customer support tickets means reacting too late.

Feedback 52

Feedback Interaction Customers 52

CSM Magazine

FEBRUARY 12, 2025

Ever feel like customer service can be a bit challenging? Some days, it seems like there’s always a new problem to solve or an upset customer to calm. The good news is that you don’t have to face these challenges alone. There are many resources out there that can help you improve your skills and confidence. This article will share a list of the best customer service books.

Books 52

Books 2025 Customer Service Sales 52

Forrester's Customer Insights

FEBRUARY 12, 2025

Process is not merely a conduit for efficiency; its the backbone for converting strategy into results. Without a robust process in place, reaching your goals becomes almost impossible. Learn a four-step method to turning process into a powerful execution tool.

B2B 26

B2B Sales Marketing 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Comm100

FEBRUARY 12, 2025

At Comm100, we believe that exceptional service begins with understanding our clients needs firsthand. We regularly schedule onsite visits to clients across the globe to go over new features, strategize, and build roadmaps for long-term success. Thats why our recent onsite visits to clients in Ontario were more than just meetings: they were an opportunity to strengthen relationships, share insights, and explore new possibilities for growth and collaboration.

Connections 52

Connections Roadmap Demo 2024 52

C3Centricity

FEBRUARY 12, 2025

The consumer packaged goods (CPG) industry is undergoing another profound transformation, driven by the rise of brands expanding their influencer marketing. These ventures, spearheaded by social media personalities, redefine how products are launched, marketed, and consumed. By leveraging authenticity, pre-built audiences, and direct engagement, influencers are disrupting traditional brands and creating entirely new market dynamics.

Consumers 62

Consumers Marketing Engagement Social Media 62

Totango

FEBRUARY 12, 2025

The biggest challenge that we faced is the idea of how to take very distinct teams and cultures and products, and how [ to ] align them under one shared vision for the future. Keith Frankels hot takes: Address the elephants: Don’t shy away from uncomfortable conversations and tackle culture divides head-on to foster healing and alignment. Enforce new behaviors: Implement consistent processes across teams, and remember, that behavior becomes personality over time.

Culture 62

Culture Leadership Customer Success Innovation 62

Forrester's Customer Insights

FEBRUARY 12, 2025

Fly, Eagles, fly! I normally prefer competitive Super Bowl games, but this Eagles fan was perfectly happy with a massacre this year. And also there were ads!

Advertising 29

Advertising Brands Marketing Measurement 29

Advertiser: ZoomInfo

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

Sales