Mon.Jul 05, 2021

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These 10 Phrases Will Make Someone’s Day Better

Steve DiGioia

Along with all the responsibilities of your job and the myriad of tasks you must do each day, I want to add a few more things to that list by asking you to use these 10 phrases that will make someone’s day better. Most everyone we come across has their own issues that lurk under their sometimes-false façade. They deal with anxiety and health issues that weigh heavily, financial and personal matters that keep them up at night, and a host of other problems that make their day more stressful

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Community Soundbites: How to align your CX expectations with business expectations

Thematic

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Together, we discuss how we’re seeing this space evolving and swap notes on best practices! Join our community here. The topic we explored this month was the alignment (or misalignment) between CX professionals expectations for their CX & VoC programs, and the expectations of the business and executive team.

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People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale

Kate Nasser

People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale. The post People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale appeared first on KateNasser.com.

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7 Amazing Cases of Outsource Customer Service Philippines

Magellan Solutions

Here are the list of businesses that outsource customer service Philippines and reap exceptional value. Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. There is no debate with regards to the country’s reputation as the World’s Call Center Capital. . Customer support outsourcing in the country is among the top services offered by its BPO industry.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Secure Loyal Customers with These Strategic Marketing Tips

CSM Magazine

Customer loyalty is the foundation for any business’s success because as we all know, customers keep the revenue flowing and the business growing. We also know that one must spend a lot of money to acquire new customers. With customer loyalty, you can retain your customers without spending a fortune. Having a good relationship with your customers is what drives loyalty and inspires them to continue purchasing from you.

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Website findability: How autocomplete and semantic search affect the customer experience  

Inbenta

Suggestions like “How do I….take over the world” or “Who is…Jon Snow’s mother?” are great entertainment if you’re not in a rush or are in the mood for some free laughs. But what if you’re actually actively searching for information, say on a website for a product you bought or as research for a proposal you’re building? How might inaccurate or irrelevant results affect your experience?

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service.

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3 Ways How Banking Software Can Improve Customer Service Quality

CSM Magazine

The modern banking sector is actively using IT tools for its development. If we analyze the actual data, then, according to the forecast of Gartner in 2019, by 2020, 85% of banks should have collaborated with customers using chatbots. As a result, looking back, we can talk about the confirmation of this forecast. And according to research by Junsper, by 2022 the savings generated by the use of chatbots will amount to up to $8 billion for the banking sector.

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5 Tips To Improve Customer Experience in Ecommerce 2021

Knowmax

5 Tips To Improve Customer Experience in Ecommerce 2021.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Selecting The Right Consulting Partner For Your Innovation Efforts

Forrester's Customer Insights

The goal of innovation consulting is to boost competitive advantage, drive greater differentiation, improve operational efficiencies, create great customer experiences, and streamline innovation project management. Key.

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Here’s What’s New from June 2021|Kommunicate Product Updates

kommunicate

In the month of June, we have added features in the Dashboard and Kompose Bot Builder. Also updated the existing ones to improve your overall experience with Kommunicate. Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard. Click on Manage tags in User [.]. The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

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How to theme qualitative data using thematic analysis software

Thematic

If you ever had to analyze customer feedback , you will know that the most difficult part is to create a perfect code frame. You need to understand the dataset, the stakeholders involved and the ideal outcomes of the analysis. You will have to iterate before settling on a solution, which might still not feel perfect. There are now many thematic analysis softwares out there that can help you manage this process.

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Smiley Digital surveys: Keep customers on their journey with you

Happy or Not

People are usually asked to fill in surveys after their experiences, sometimes immediately, yet in many cases still much too long after. We know, that capturing their emotion as close to the moment of experience as possible provides more accurate […]. The post Smiley Digital surveys: Keep customers on their journey with you appeared first on HappyOrNot.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Is it fair to treat customers differently based on ARPA ?

CustomerSuccessBox

Do you or your manager believe all customers are equal? I know this has been debated and talked about so many times, so often. A lot of us believe that all customers are equal. Let’s accept that not all customers are equal. A typical way of looking at that is, how much are they paying you, what is the potential that they’re paying, what is the size of that particular customer and hence they can be different, but what is the key indicator.

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How To Be A Better Supporter Of Women In Leadership

Doing CX Right

Are you lifting women & underrepresented groups as you rise to the leadership table? Learn how & why business success is dependent on it. The post How To Be A Better Supporter Of Women In Leadership appeared first on Doing CX Right.

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Streaming Services with the Best User Experience

CSM Magazine

2021 has been filled with a lot of streaming services that came our way, and for some of us they’ve been too much to handle. Not because they are terrible, but because the user experiences have varied so much. As tempting as these services were, they did come along with their own set of flaws and issues, which seemed too big to ignore. These red flags were not only directed towards the overall content inclusion, price, or any other factor but also the user experience that they provided.

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India VS Philippines Outsourced Tech Support: Key Differences

Magellan Solutions

Who Does IT Best, India VS Philippines. In the 2014 list of Tholon’s Top 100 Outsourcing Destinations , India and the Philippines ranked first and second place respectively. The tech support call center outsourcing competition between these two countries is getting tougher. India strives to maintain leadership amidst the aggressive strategies of the Philippines’ continuously growing tech support services outsourcing.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Jul 05 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting. Provide clear strategic and tactical direction to the team. Work with individual team members to identify strengths and improve performance weaknesses to ensure a consistent and elevated customer success experience.

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Lead Generation Surveys: The Complete Guide

SurveySparrow

Lead generation surveys are a brilliant tool for B2B businesses. They can work wonders if you use the right set of strategies. This kind of survey helps you gain insights into what your prospective customers actually need, so you can align your business to better serve their needs. The best part about customer surveys is that you can get responses directly from the horse’s mouth.

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7 Telemarketing Services B2B and How To Use Them Correctly

Magellan Solutions

What Are Telemarketing Services B2B. Traditionally, b2b telemarketing services were used to describe a service that generates interest around a company’s products and services. However, it now also refers to the act of selling items over the phone. . Any company that sells to another company can benefit from b2b outsourced telemarketing services. Some of the common industries that use affordable telemarketing services are software-as-a-service (SaaS) companies, healthcare companies, financial se

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Top 5 Features You Need in a Free IT Ticketing System

Comm100

Customers are everywhere, and they expect you to be everywhere too. If you’re catering to this expectation, you shouldn’t only be receiving support requests from email. You should be receiving them from email, live chat, and social media. The problem is, with a small team, there’s a limit to how many channels you can monitor without customers falling through the cracks.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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inQuba announces integrated WhatsApp chat

inQuba

Becomes the first company to offer a fully integrated WhatsApp and SMS multi-channel journey solution. Leading Customer Journey Management and Customer Experience (CX) software company inQuba today announced the addition of integrated WhatsApp chat to its platform. This allows businesses to extend their dialogue, service and feedback channels to WhatsApp.

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What is Customer Success? What is the role of Customer Success?

CustomerSuccessBox

Customer Success remains a must-have strategy across all b2B SaaS companies. While it is no surprise that customer retention is key to survival in the Subscription economy and customer retention can only happen when a customer achieves success. With Covid- 19, companies have realized this bitter truth more than ever. Now we have dedicated resources and a team using various customer success platforms to enable more proactive collaboration and intervention to help the customers achieve success.

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5 Top Customer Service Articles of the Week 7-5-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. [Infographic] The different types of emails to send to your guests by Tony Loeb. (Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers.

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