Sat.Sep 17, 2022

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Our behavior is motivated by what we recall, so how are memories formed? (Memory Mini series 1/3)

Beyond Philosophy

Memory is crucial to customer strategy. Understanding customer behavior requires a fundamental understanding of how we access and use memories in our daily life and how it drives decision making in our actions and even who we decide to trust. In other words, understanding people requires understanding their memories. Further, it requires knowing what they remember and why, and also, what they don’t remember at all.

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Are Customer Experience and Service Leaders Concerned About Quiet Quitting?

Doing CX Right

What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman's tips. The post Are Customer Experience and Service Leaders Concerned About Quiet Quitting? appeared first on Doing CX Right.

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How University Skills Can Lead to Outstanding Customer Service

CSM Magazine

Customer service plays an extremely important role in business today. Good customer service can help businesses to attract and retain customers. It is essential to support customers before, during and after making a purchase. Good communication and problem-solving are just some of the core skills in providing great customer service. These are skills that university students have to master if they want to do well.

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How to Add Chatbot to Android App

kommunicate

Last Updated on September 16, 2022 It is never too late to learn a new stack and begin developing skills in it. And if you’re seeking guidance on how to add a chatbot to your Android app, you’ve come to the right place. Chatbots have become indispensable for everything from ordering food to checking your [.]. The post How to Add Chatbot to Android App appeared first on Kommunicate Blog.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The Benefits of a Customer Service Knowledge Base

Solvvy

What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. A customer service knowledge base is a repository of information that people can access to find information, answers to FAQs, and steps they can take to troubleshoot and resolve issues.